Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted at blithequark

Are you a customer service enthusiast with a passion for live events? Do you reputed company in fast-paced environments where no two interactions are reputed company the same? If so, we invite you to join the blithequark team as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, ensuring they have an unforgettable experience with blithequark. About blithequark blithequark is a leading live event ticket marketplace that connects fans with unforgettable experiences. Our mission is to create memorable moments for our customers, from the reputed company of purchase to the reputed company they enter the gates. We pride ourselves on our commitment to customer satisfaction, and we're looking for like-minded individuals to join reputed company. Your Role in Delivering Exceptional Customer Experiences As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of blithequark, providing proactive, friendly, and high-quality service to our customers. Your responsibilities will include: * Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Supporting customers proactively reputed company phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to culture and growth * Creating memorable experiences with customers who share our love for live events Your Journey with blithequark As a Call Center Associate, your role expectations will reputed company as follows: * 30 days in: Complete new hire orientation, reputed company the resources you need to be successful, learn how ticket marketplaces operate, and acclimate to team and company norms, business objectives, and blithequark values. * 90 days in: reputed company core responsibilities comfortably on your own, maintain, harvest, and aid internal and external relationships to reputed company reputed company and advance objectives, contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies, and understand service level expectations, KPIs, and other metrics to watch for. * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in reputed company learnings to advance reputed company sets necessary for team goals, handle reputed company-line customer escalations and follow-reputed company, and feel empowered to participate in extracurricular projects that will contribute to the reputed company of the organization. What You'll Bring to the Table * 1-2 years of customer service experience reputed company phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with reputed company or similar help desk software Your Work-Life Balance * Enjoy a hybrid schedule with 3 days in office and 2 days remote * Take advantage of our flexible schedule, with Thursday/Friday off and Monday/Tuesday off * Enjoy a work-life balance that allows you to reputed company and pursue your passions reputed company of work Compensation and Benefits * $40,000 reputed company salary with bi-annual bonuses and equity * Training is fully paid * Competitive compensation, bonus incentives, and equity for reputed company * reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a variety of additional workplace perks reputed company to Join the blithequark Team? If you're a customer service enthusiast with a passion for live events, we invite you to apply for the Email/Chat/Phone Specialist (Nights and Weekends) role at blithequark. Join reputed company and be part of creating unforgettable experiences for our customers.

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