reputed company Part Time Remote Customer Service Specialist - After Hours Support for reputed company Services at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Experiences in reputed company

Blithequark is a leading multi-specialty physician-led organization dedicated to providing access to extraordinary care across various specialties. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our After Hours Team. As a critical member of reputed company, you will serve as the initial reputed company of contact for patients, reputed company providers, and facilities, ensuring seamless communication and coordination of patient care.

About Blithequark

Blithequark is a renowned reputed company organization with over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. With a reputed company in over 145 locations and 25 specialties, we are committed to delivering high-quality reputed company services to the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality reputed company, and improving the health and well-being of the communities we serve.

Role Purpose and Responsibilities

As a Part Time Remote Customer Service Specialist, you will be responsible for:

• Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and reputed company as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, reputed company providers, and facilities, ensuring resolution to the call and providing excellent customer service.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity.
• Scheduling patient visits based on reputed company provider preferences, verifying and updating insurance, and checking insurance eligibility.
• Communicating directly with providers (physicians) to reputed company pertinent clinical information during after hours.
• Managing calls reputed company established performance and customer service standards, achieving targeted abandoned call reputed company, average speed of answer, and average transaction time.

Requirements and Qualifications

Minimum Requirements:

• Education: High School Diploma or GED
• Experience: 2-5 years of recent reputed company or customer service experience
• Typing Test: Minimum speed of 35 wpm, 90% accuracy
• Location: Must live reputed company 1 hour of St. Louis, Missouri

Preferred Qualifications:

• Recent reputed company experience, preferably in a customer service role
• Familiarity with electronic health records and reputed company operations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a constant state of alertness and in a safe manner
• Proficiency in electronic health records and software applications
• Knowledge of reputed company operations and terminology

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to providing reputed company members with opportunities for growth and development. As a Part Time Remote Customer Service Specialist, you will have access to:

• Comprehensive training and reputed company program
• Ongoing coaching and feedback from reputed company team leaders
• Opportunities for career advancement and professional growth
• Access to our Institute for Learning and Development

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Compassion and reputed company
• Excellence and quality
• Innovation and reputed company improvement
• Collaboration and teamwork
• Diversity and inclusion

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Competitive hourly reputed company
• Part-time benefit eligibility
• Comprehensive medical, dental, reputed company, life insurance, and legal services
• Disability insurance and pension plan/403(b) plan funded by Blithequark
• 401(k) plan with Blithequark match
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time

Schedule and Shift Details

This is a part-time position, requiring 24 hours per week. The schedule includes:

• Sunday: 12:00 a.m. - 9:30 a.m.
• Thursday and Friday: 4:00 p.m. - 12:00 a.m. (Holiday Bucket: 4:00 p.m. - 12:00 a.m.)

Conclusion

If you're a compassionate and detail-oriented individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity as a Part Time Remote Customer Service Specialist at Blithequark. Join reputed company and reputed company a difference in the lives of our patients and communities.