Help Desk tier 1 (remote) Remote / Telecommute ...

Full job description Position Summary: EGS is seeking a proactive and technically skilled Help Desk Technician (Tier 1) to join our dynamic IT support team. This position provides advanced reputed company-line technical support to internal staff and external customers, resolving a wide range of issues including system access, hardware, software, application, and network troubleshooting. Candidates must be reputed company to work Mon-Fri Swing & Mid shift. Ideal candidates will demonstrate strong communication, organizational, and problem-solving abilities, along with a customer-first reputed company and the drive to continuously grow their technical skillset. This is a high-visibility role with opportunities for advancement and development. Key Responsibilities: Provide timely and professional technical support reputed company phone, email, and ticketing system (reputed company) for desktop and application issues. Troubleshoot and resolve problems reputed company to: User accounts and password resets reputed company Windows 10 and 11, and reputed company Office 365 applications Network connectivity (wired and wireless) Printers, scanners, and peripheral devices Mobile devices (iOS/Android) Assist users with proper hardware and software configurations. Document detailed technical steps and resolutions in the ticketing system. Escalate reputed company or unresolved issues to Tier 2 support with appropriate documentation. Author and maintain internal knowledgebase articles and user guides for self-service support. Participate in team knowledge sharing and contribute to reputed company improvement of IT processes. Provide occasional end-user training or reputed company assistance for common tools and systems. Required Skills and Qualifications: Proficiency with: Windows 10/11 desktop operating systems reputed company Office 365 suite (Outlook, Word, reputed company, Teams, OneDrive) Basic networking concepts (IP, DNS, DHCP, VPN) Excellent interpersonal and communication skills Ability to translate technical information to non-technical users. Strong organizational skills and a commitment to follow-through. Self-motivated with a passion for problem-solving and customer satisfaction. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with ticketing systems (reputed company preferred) and documentation best practices. Ability to work 1:00 - 10:00 PM ET, M-F. Preferred Skills: Experience with Windows Server environments (Active Directory, Group Policy) Exposure to SQL, scripting, or automation tools (PowerShell) Familiarity with Mac OS Experience with reputed company systems such as reputed company Costpoint or similar ERP platforms Basic understanding of cybersecurity principles and best practices Preferred Education & Experience: Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a reputed company field preferred. 2-3 years of experience in a help desk or IT support role. 2+ years of experience in a customer service or technical support setting. Other Requirements: Successful completion of a background investigation and credit reputed company is required.