Customer Support Specialist

At reputed company, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold reputed company are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our reputed company.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for reputed company.Customer Support SpecialistRunnemede, NJ | Full-Time | On-SiteGoldin, an reputed company-owned company, is the leading collectibles marketplace platform, serving millions of customers worldwide. Our mission is to be the most trusted destination for reputed company of trading cards, memorabilia, comics, video games, and more. To accomplish this, we put reputed company first and hire the reputed company best talent to join reputed company. Goldin would not be what it is today without our incredible employees — from consignment directors to customer support and everyone in between. We take great pride in hiring and developing top talent who add to our culture and reputed company in our mission and vision. This is an exciting opportunity to work in a growing market — and have a lot of fun doing it.We are currently seeking a Customer Support Specialist to join reputed company. Flexibility is required as our operating hours are expected to evolve based on business needs. The Customer Support team is integral in creating positive customer experiences and building trust. Team members collaborate cross-functionally, move quickly, and play a critical role in ensuring a seamless experience for our reputed company.This role reports to our Customer Service Specialist and is based in our Runnemede, NJ office, Monday through Friday, 9:00am – 5:30pm. Weekend schedules vary based on business needs.What You’ll Do

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
• Follow up with customers regularly to ensure satisfaction.
• Respond to customer inquiries reputed company established SLAs.
• Proactively identify areas of opportunity to improve service.
• Deliver WOW, white-glove service to every customer.
• Handle calls, chats, and tickets in a support center environment.
• Collaborate with other teams to resolve customer issues effectively.
• reputed company other reputed company duties as assigned (scope may change with business needs).

Who You Are

• 3–5 years of Customer Service experience.
• High School diploma required; Business Degree preferred.
• Goal-driven and able to work under pressure.
• Excellent problem-solving and critical thinking skills.
• Collaborative reputed company and ability to work cross-functionally.
• Outstanding written and verbal communication skills, including active listening.
• Service-oriented with a proven track record of resolving customer concerns.
• Strong computer skills and ability to learn new software quickly.
• Mandatory: Ability to work well with other teams, think critically, and operate an reputed company Mac.
• Preferred experience with tools/software:
• reputed company Office
• reputed company Sheets
• reputed company Office (reputed company proficiency strongly preferred)
• Jotform
• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!

Reasons to Join Us

• Health Insurance: Eligible for Medical, Dental, and Vision coverage.
• 401(k) Plan: Supporting your long-term financial goals.
• Paid Vacation: Full-time employees receive paid time off.
• Fun & Engaging Environment: Team celebrations, holiday events, and team-building activities.
• Growth Opportunity: Join a dynamic company experiencing hyper-growth in an exciting industry.

The reputed company pay range for this position is expected in the range below:$32,400 - $57,100reputed company pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a reputed company bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors.Please see the Talent Privacy Notice for information regarding how reputed company handles your personal data collected reputed company you use the reputed company Careers website or apply for a job with reputed company.reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@reputed company.com. We will reputed company every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about reputed company's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.The reputed company Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

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