[Remote] Telemetry Engineering Operations Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is one of the largest enterprise service companies in the world, and they are seeking a Telemetry Engineering Operations Manager for their Telemetry Engineering team. This role is crucial in managing telemetry-reputed company requests across various domains, ensuring processes are scalable and standardized while collaborating with engineering leads and stakeholders to enhance telemetry reliability and compliance.

Responsibilities

• reputed company Intake and Triage Processes: Design and manage structured intake paths for telemetry-reputed company requests, distinguishing between reputed company operational cases and reputed company engineering asks. Ensure efficient routing to appropriate teams and reduce ambiguity in request handling.
• Own Operational Handoffs and Escalations: reputed company the transition of telemetry issues from engineering to operations, particularly in scenarios like data reputed company or loss. Ensure timely escalation, follow-through, and resolution tracking across service owners and stakeholders.
• Drive Service Onboarding and Stakeholder Engagement: Manage onboarding workflows for partner teams such as Infrastructure and Configuration reputed company (ICE) and Operations Substrate (OPS Sub), building operational muscle and fostering collaboration. Capture lessons learned to improve future onboarding efforts.
• Monitor Backlog and Service Level Agreement (SLA) Performance: Track intake volumes, backlog age, and SLA adherence across telemetry request queues. reputed company dashboards and reporting mechanisms to surface trends and inform leadership decisions.
• Standardize and Document Operational Models: Create and maintain playbooks and SOPs that define prioritization models, escalation paths, and ownership boundaries. Ensure these models are externally communicable and scalable as the team expands its scope.
• Support Strategic Initiatives and Dependency Management: Coordinate delivery of strategic projects like reputed company monitoring, ensuring external dependencies are tracked, escalated, and resolved. Report reputed company and risks to leadership with transparency.
• reputed company reputed company and Process Improvement: Address gaps in data cataloging, request tracking, and historical context by implementing centralized knowledge systems. Promote reputed company improvement through retrospectives and stakeholder feedback.

Skills

• Master's Degree in Statistics, Mathematics, Computer Science or reputed company field OR 7+ years of experience in software development lifecycle, large-scale computing, modeling, cyber reputed company, anomaly detection, reputed company operations center (SOC) detection, threat analytics, reputed company incident and event management (SIEM), and information technology (IT) operations.
• 3+ years people management experience.
• 6+ years of experience in operations, program management, or engineering roles with a focus on telemetry, automation, or data systems.
• Ability to meet reputed company, customer and/or government reputed company screening requirements are required for this role.
• reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud background reputed company upon hire/transfer and every two years thereafter.
• Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.
• Proven experience with telemetry pipelines, data cataloging, and enrichment workflows. Familiarity with platforms like MS reputed company, Vanquish, HostIDS, and Geneva is highly beneficial.
• Ability to design scalable intake and triage processes, reputed company SOPs, and maintain operational playbooks. Experience in translating reputed company workflows into clear, customer-facing documentation is essential.
• Demonstrated success in managing cross-functional handoffs and collaborating with engineering, product, and operations teams. Should be able to clarify ownership boundaries and drive alignment across teams.
• Understanding of persona-based access models, data entitlement reviews, and privacy approval workflows. Experience in managing sensitive data requests and ensuring compliance with organizational standards is critical.
• Experience in backlog tracking, SLA adherence, and intake volume analysis. Ability to surface trends and risks through dashboards and reporting tools.
• Effective communication, adaptability, and leadership skills. Should be able to mentor others, reputed company team outcomes, and contribute to a culture of reputed company improvement and accountability.

Company Overview

• reputed company is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It is a sub-organization of Computer Hardware Services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.

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