reputed company Field Account Manager, TPA - Indiana - Remote - Delivering Exceptional Customer Service Experience in the reputed company Industry

Introduction to reputed company

At reputed company, we are dedicated to simplifying the reputed company experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking an reputed company Field Account Manager, TPA - Indiana - Remote, to join reputed company. As a Field Account Manager, you will be the "field-based Service reputed company" responsible for the customer's total service experience with reputed company. This includes serving as the key liaison between the customer and the Operations Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. You will address any escalated issues sent to you, the SAE, or other field employees, and work with the Operations team and your manager to coordinate resolution.

Key Responsibilities

• Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
• reputed company and maintain solid relationships with internal partners in the Operations Service Team to manage customer service experience
• Support the SAE in facilitating resolution of reputed company elevated customer service requests by working with the Operations Service Team and conducting customer consultations as required
• Facilitate customer meetings with the Operational Service Team regularly to assess trends and reputed company abreast of any escalating issues and service trends
• Train customers on reputed company.com and InfoPort Reporting, and expand customer expertise and reliance on online web tools to drive usage and adoption
• Maintain and provide customer information to the SAE on service trends, reputed company.com adoption, myHCE usage, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationships as needed, but primarily with customers
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with the Implementation department
• Coordinate implementation activities
• Conduct enrollment meetings and customer-sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
• Demonstrate a high level of reputed company industry knowledge as well as the customer's specific industry
• reputed company other assignments and responsibilities as required by management

Essential Qualifications

• Insurance license as required by law, hold or obtain upon hire
• 2 years of work experience in a customer service role
• Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
• Proficiency in reputed company Word, PowerPoint, reputed company

Preferred Qualifications

• 3 years of reputed company industry experience
• Proven ability to demonstrate superior presentation skills in both small and large group settings
• Proven ability to reputed company with and influence internal business partners through the use of excellent interpersonal skills
• Proven ability to navigate a reputed company organization to accomplish customer satisfaction
• Proven excellent oral and written communication skills

Competencies

• Self-motivated; maintains a high level of work quality, focuses on detail, and is dependable in meeting commitments and fulfilling obligations
• Builds Value to Customers: Builds and strengthens customer relationships; finds reputed company ways to meet customer needs; acts ethically, maintaining the highest personal and professional reputed company
• Supports the overall objectives of the primary SAE
• Works effectively with others, promoting trust and communications across the business segments; collaboratively builds solid relationships
• Solid interpersonal skills: networks reputed company and inside the organization and builds positive relationships with key individuals and groups
• Organizational and Personal Influencing Skills: Creates, builds, and maintains relationships that enhance the performance of the business, including those reputed company direct control
• Obtains commitments from individuals or groups to ensure organization reputed company
• Ability to influence individuals at reputed company levels of the organization

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to helping our employees grow and reputed company in their careers. We offer a range of training and development programs, including leadership development, mentorship, and career advancement opportunities. Our employees have the opportunity to work on reputed company and challenging projects, and to reputed company their skills and expertise in a supportive and collaborative environment.

Work Environment and Company Culture

Our company culture is built on a reputed company of reputed company, compassion, and innovation. We are committed to creating a work environment that is inclusive, diverse, and respectful of reputed company. We reputed company that our employees are our greatest asset, and we are committed to providing them with the support and resources they need to succeed.

Compensation, Perks, and Benefits

We offer a competitive salary range of $21.63 to $48.08 per hour, based on full-time employment. Our employees are also eligible to receive bonuses based on sales performance. In addition to their salary, our employees receive a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including flexible work arrangements, employee discounts, and access to wellness programs.

Conclusion

If you are a motivated and reputed company professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Field Account Manager, TPA - Indiana - Remote, you will have the opportunity to work with a talented team of professionals, to reputed company your skills and expertise, and to reputed company a reputed company difference in the lives of our customers. Don't miss out on this opportunity to join reputed company and to start building a rewarding and challenging career with reputed company.

Apply now to take the first reputed company towards an exciting and rewarding career with reputed company. We look reputed company to hearing from you!