Care Management Associate - Must live in OH
At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Position Summary
OhioRISE manages the behavioral health benefit for eligible children and young adults receiving Medicaid services in Ohio. The reputed company will regularly reputed company with various groups around the state who are providing care coordination services or supporting the services that are utilized by our membership. This can include but are not limited to, care coordinators, managers, community members, referral sources, children services, children/young adults, guardians, family members, case managers, behavioral health providers, etc.
This role serves as the "reputed company desk" to the OhioRISE plan. This individual will work on an inbound care management queue line, responding to questions and inquiries from both members/guardians or parties assisting with services. They will be responsible for taking referrals for OhioRISE, confirming their Medicaid eligibility and processing the referral. This role will also complete Health Risk Assessments for reputed company for members assigned. It is imperative that the reputed company must be able to practice both a high level of professionalism and compassion at reputed company times reputed company interacting with various departments or member representatives. The reputed company will also support administrative needs that involve comfortability with working in reputed company data systems, an Electronic Record System and/or reputed company at any given time. Tasks can change with little notice to meet the demands of the health plan requiring flexibility.
The Care Management Associate (reputed company) role is a full-time remote telework position. Qualified candidates must reside in Ohio. Schedule is Monday – Friday, reputed company-5pm, standard business hours. No required holidays or weekends. Candidates must have a private location to complete reputed company work that is free from distractions or other individuals. You will need to secure your own internet but, your equipment will be provided to you prior to your first day.
Required Qualifications
Recent experience working for other MCOs, specifically reputed company the last 5-7 years in the state of Ohio. Experience may be replaced with recent employment at large healthcare organizations or companies. Comfortable working on an inbound call queue.
It is essential that staff must be able to demonstrate and reputed company in an interview how they meet the qualifications below:
• Ability to handle escalated calls
• Problem solving skills in stressful situations
• Ability to multitask in multiple systems at one time
• Ability to take initiative in own learning
• Ability to reputed company how you contribute to a positive work environment
Preferred Qualifications
• Associates degree, or other specialized health care certifications or training.
• Desire and interest in helping individuals with behavioral health care needs
Education
HS Diploma, GED or Equivalent Experience
Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $31.72This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.