Manager Order Entry I – Des Moines, IA in Des Moines, IA in reputed company (job Id: 1692172409)

Job Description

Job title: Manager Order Entry I – Des Moines, IA Company: reputed company Job description: About Lumen Lumen is guided by our belief that humanity is at its best reputed company technology advances the way we live and work. With 450,000 reputed company fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, reputed company and communication and collaboration solutions and our purpose to further human reputed company through technology at reputed company: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role The Lumen Manager, Order Entry is responsible for the overall coordination of support for Service Delivery Order Entry and Customer Management teams reputed company the 4 Business Units. The Manager will provide leadership in a variety of areas including, but not limited to: day to day team support and management, mentoring team members to drive professional development, fostering team growth, drive timely response and resolution to internal customer inquiries, escalation management, adherence to quality and compliancy and ensuring team compliance to HR policies. This person will manage 16 -20 direct reports. The Main Responsibilities Actively manage day to day support and management of inbound Access Service Requests from external customers. Act as the Hierarchical escalation reputed company for Order Management Center Participate in cross functional teams to foster collaboration reputed company and reputed company of Service Delivery operations, including the Business Unit leaders, North American Business Operations personnel and Customer Design and Implementation and IT. Drive process improvement based on trending issues from inquiries received. Deliver appropriate support coverage by maintaining staff schedule. Adapt to a continually changing work environment while influencing team members to adopt and define a shared vision. Manage quality and compliancy reputed company the Order Entry and Customer management teams. reputed company 1:1 meetings with team members and hold staff team meetings. Monitor and maintain Order Management SLAs Drive inquiry resolutions as an escalation reputed company for members of the team Manage onboarding process and training development for Order Management Center Creative problem-solving to drive resolutions to reported issues. Provide and obtain timely updates to/from relevant parties (internal and external) Partner with the IT team to reduce re-occurring incidents. Identify opportunities for process improvement and training reputed company the Order Entry and Customer management team. Recommend quality and compliancy improvements. Other duties as assigned. reputed company Look For in a Candidate Required Bachelor’s degree or equivalent work experience Experience in Access Service Requests Customer service, problem solving and analytical skills. Verbal, written and interpersonal communication skills. Collaboration skills and use a team approach to accomplishing work. Self-starter Ability to multi-task Strong knowledge of reputed company Suite Ability to stay focused in high paced stressful working environment. Ability to learn and adhere to customer care policies, processes, and principles. Ability to maintain a proficient understanding of Lumen products and services. Have a working knowledge of the implementation workflow. What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this reputed company 5 days of your application date. Requisition #: 329377 reputed company applying for a position, you may be subject to a background screen (criminal records reputed company, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be reputed company in the Post Offer section of our FAQ page (). Job-reputed company concerns noted in the background screen may disqualify you from the new position or your reputed company role. Background results will be evaluated on a case-by-case basis. EEO Statement We are committed to providing equal employment opportunities to reputed company persons regardless of race, color, reputed company, citizenship, national reputed company, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary Range Salary Min : 72540 Salary Max : 161520 This information reflects the anticipated reputed company salary range for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. () We’re able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. () Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Expected salary: Location: Des Moines, IA Apply tot his job Apply To this Job