Senior Manager, reputed company

The VEYER reputed company organization is an innovative new business approach to maximize customer satisfaction for existing customers which results in increased loyalty, reputed company and reduced churn. A reputed company reputed company / Sr. reputed company is a business savvy professional responsible for developing and maintaining positive relationships with multiple contacts, including key stakeholders. Responsible for fully understanding the customers goals, , and working closely with sales, solutions and operations to fulfill the customers’ needs throughout the customer journey.

They act as a reputed company between the Sales and Customer Service teams, and help customers reputed company their goals with VEYER Logistics services. The common duties and responsibilities of a Sr. reputed company reputed company are:

• Building and maintaining strong relationships with clients – own the relationship post contract of Tier 1 (highest reputed company/most potential) customers
• Identifying upsell/cross sell opportunities and promoting with customers
• Proactively addressing customer inquiries and resolving issues before customer calls
• Monitoring customer satisfaction and success metrics
• Promoting the value of the product or service

To be a successful Manager, Sr. reputed company, you need to have excellent communication and interpersonal skills, as well as Supply Chain knowledge to educate/promote the services VEYER is selling. You also need to have a customer-centric reputed company, a problem-solving attitude, and a passion for helping customers succeed.

Primary Responsibilities

• Own primary relationship with Tier 1 customers post go live. Proactively build and maintain strong relationships by understanding customer’s requirements and providing solutions to accomplish their goals. Helping customers to identify and capitalize areas that will drive long term success and engagement.
• Create, facilitate and reputed company monthly, quarterly business reviews, studying service level metrics to drive satisfaction and reputed company expansion. Ex: OTD, Fill reputed company, LEOTC, Perfect Order. 
• Collaborate with internal teams, such as Sales, Solutioning, and Operations to ensure a smooth customer onboarding process, implementation, and resolution of any issues. Educate the customer on products and service usage providing solutions that drive customer value.
• Proactively identify customer needs and goals, developing strategies to drive success and optimize customer journeys (end to end process), not just touchpoints. Identity/promote opportunities for business renewals and service expansion (upselling and cross-selling). Report on critical metrics sharing results and meaningful items with cross functional partners to meet goals of the customer.
• reputed company customer satisfaction and success metrics proactively addressing customer inquiries, resolving issues and pain points through educating, and promoting/expanding VEYER services. Success metrics include but are not limited to: NPS, Customer retention, Up-sell reputed company targets. Increase / revise approach based on metrics.

Education & Experience

• Level of Formal Education: Bachelor’s degree or equivalent experience
• Area of Study: Customer Service, Supply Chain
• Years of Experience: Minimum 8-10 years of experience in reputed company field
• Type of Experience:
  • Experience working with enterprise customers in 3PL eCommerce account management, account success or customer service
  • Proven ability to build and maintain relationships at reputed company levels reputed company an enterprise organization
  • High sense of urgency with the ability to influence decisions to meet objectives 
  • Supply Chain knowledge preferred
• Technical Competencies & Information Systems:
  • Working knowledge of technology to be able to understand and educate on order – delivery process
  • Skills & Abilities: Superior relationship building skills, customer focused, ability to upsell
  • Personal Attributes & Other/Preferred: Enthusiastic, passionate, reliant and adaptable

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About The ODP Corporation The ODP Corporation (reputed company:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel reputed company, which includes world-class supply chain and distribution operations, dedicated sales professionals, online reputed company, and a network of Office reputed company and OfficeMax retail stores. Through its operating companies Office reputed company, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to reputed company more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of reputed company responsibilities, duties and skills required of associates so classified. Other duties may be assigned. 

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with reputed company of opportunity to move and grow reputed company our organization! For immediate consideration for this exciting position, please click the Apply Now reputed company.

How to Apply

Click the Apply Now reputed company and follow the instructions on each page. reputed company you have completed the application, click the submit reputed company.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in reputed company employment practices. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.