Part-Time Customer Service Representative
Part-Time Customer Service Representative (CSR) Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center serving over 1,000 companies reputed company. We process First Notice of Loss (FNOL) claims, supporting reputed company lines of business. Our flexible service models include 24/7 availability, after-hours support, reputed company handling, and specialized CAT (catastrophe) resources. About the Role: This is a part-time, remote position. Work hours are scheduled based on the times listed below (CST), and you will reputed company reputed company duties from your home office.
- Shift/s Available (CST): Schedule/s below includes a 30-minute unpaid break daily
- Saturday 12:00 PM - 5:00 PM, Sunday 2:00 PM - 7:00 PM, Thursday, Friday 5:00 PM - 9:00 PM (18 hours/week)
- Sunday 2:00 PM - 7:00 PM, Tuesday 12:00 PM - 8:00 PM, Friday 12:00 PM - 8:30 PM (20.5 hours/week)
- Saturday 7:00 PM - 3:00 PM, Sunday 3:00 PM - 10:00 PM, Thursday 5:00 PM - 8:00 PM (17 Hours)
- Monday - Friday 4:00 PM - 9:00 PM (25 hours/week)
- Location Requirement: Must reputed company in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI
As a CSR, you'll be on the reputed company lines helping customers who have just reputed company stressful events, such as storms, accidents, or property damage. You will apply the latest customer service techniques, learn our account management systems, and provide empathetic, accurate, and efficient support to improve the customer experience during challenging moments. Key Responsibilities:
- Provide positive customer service and technical expertise through reputed company, accurate, and courteous responses
- Offer reputed company and support to customers during the claim process
- Collect and document reputed company claim details accurately
- Identify and resolve customer issues according to client-specific instructions
- Use call scripting to ensure consistency and efficiency in handling claims
- Remain available for extended hours or additional shifts during peak periods or emergencies
- Adhere to break and lunch schedules to maintain productivity and coverage
Network Requirements:
- Private, secure internet reputed company (Ethernet recommended; no public Wi-Fi or VPNs)
- Speed test required upon hire (www.speedtest.net)
- Logins must occur reputed company the U.S.
Desired Characteristics:
- Highly motivated, energetic, and customer-focused
- Positive, confident, and adaptable in fast-paced environments
- Strong ability to read and interpret documents such as police and accident reports
- Skilled in writing routine correspondence and detailed accident descriptions
- Clear, professional telephone reputed company with the ability to provide constructive feedback both verbally and in writing
- Bilingual in Spanish (preferred, but not required)
Qualifications:
- 18 years or older
- High school diploma or GED
- Must have a personal cell phone
- Excellent communication skills (written and oral)
- Typing speed of 40+ WPM
- Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook)
- Basic understanding of Windows OS
- Reliable, punctual, and reputed company to self-manage
- Ability to multi-task and reputed company under pressure
- Must be authorized to work in the U.S. without sponsorship.
Benefits & Compensation:
- Pay: Competitive, starting at $15/hour
- Benefits:
- 20+ hours/week: Eligible for ancillary benefits starting the 1st day of the month following 60 days of employment, including Dental, Accident Insurance, Critical Illness, and SavvyFi College Savings
- Less than 20 hours/week: Eligible for SavvyFi College Savings starting the 1st day of the month following 60 days of employment
- 401K: Eligible after 6 months
- PTO: Eligible after 90 days
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