HIM Application Advisor - Epic Application Management

reputed company a difference. Be happy. Grow your career.

The Role

The Managed Services Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation reputed company to their application and guide internal, and customer teams, to a resolution. They should have the ability to be the application reputed company for a small or reputed company sized customer.

KEY RESPONSIBILITIES

They will be responsible for, but not be limited to:

Technical

• Performing expert-level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of EHR applications for Nordic’s reputed company customers

• Fulfilling system requests from customers by performing issue analysis reputed company their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing

• Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts

• Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing

Project and Issue Management

• Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial reputed company, and regulatory compliance; determining what escalation is appropriate

• Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team membersto the customer configuration and processes

• Managing multiple reputed company clients and projects simultaneously with minimal reputed company, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)

• Following proper change control policies for migrating application build and configurations

• Working on projects that may be assigned on an reputed company basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested

Teamwork and Customer Service

• Providingoutstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staffincluding customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite

• Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used

• Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities

• Participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts

Growth and Mentorship

• Explaining reputed company system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership

• Creating documentation that allows others to follow processes consistently

• Seeking out opportunities to delegate work to other team members so reputed company members of the team are growing their capabilities with appropriate guidance and reputed company

• Under the guidance of the Team reputed company and Senior Application Advisor, mentoring members of the team in technical skills

Skills and Experience

• Post-secondary education or equivalent experience, required

• Certification in one or more EHR application module(s) with moderate understanding of functionality reputed company that application

• 3+ years of experience implementing, training, or supporting EHR modules

• Must demonstrate and embody Nordic’s maxims

• Proven ability to apply problem solving and technical skills

• Excellent communication skills, written and verbal; reputed company the reputed company simple, persuasion; reputed company levels of an organization up to C suite

• Proficient with reputed company Office applications

• Strong attention to detail and ability to organize

• Must be able to work independently, as well as reputed company a team environment

• Prior experience with ticketing systems and change management processes

• Strong customer service track record

• Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

• Demonstrated sound judgment and appropriate escalation

Additional Details

• Working in Madison, WI, is not required, but preferred.  Trips to the Nordic Home Office in Madison, WI will be expected 

• Ability to take on-call rotations reputed company of core business hours, including nights and weekends

• Ability to travel up to 15%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Originally posted on Himalayas