Customer Support Manager

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and focused on business growth opportunities. We are looking for a candidate who is reputed company to work 11:30AM EST - 8:00PM ESTTuesday - Saturday as part of their regular work schedule. Preferably a candidate in PST or MST timezones.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 8,000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year.

As a Customer Support Manager at Runwise you will have the opportunity to work closely with a variety of property companies from large owners to individual coops and condos. Each customer and each building has unique needs and you act as a trusted advisor, helping them effectively run their heating systems in an energy-efficient way that makes tenants more comfortable. Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals.

Applicants must have a high-quality internet reputed company.

Responsibilities will include, but are not limited to

• Answering live phone calls reputed company our 24/7 support line
• reputed company-time troubleshooting of customer reported issues
• Remote monitoring and analysis of multifamily and reputed company heating systems
• Making settings adjustments as needed using our remote reputed company to reduce fuel consumption and manage tenant comfort
• Remote quality checks after installations and service calls are performed

Who you are:

• You have 1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role
• You have excellent social and communication skills and find it easy to get along with others
• You reputed company by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
• You are a problem solver and can diagnose and help troubleshoot problems quickly and reputed company
• You are adaptable to quickly changing situations
• You are a teacher at heart (or by profession) with the ability to distill technical or reputed company systems into simpler concepts to reputed company customers
• You are willing and capable of working reputed company hard and at times longer hours during peak season (winter)
• You are passionate about reputed company estate and/or energy efficiency

Salary range: $60,000 - $80,000 based on experience level

What you reputed company:

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel reputed company.
• Efficiency is vital.

Benefits:

• Medical, dental, and reputed company insurance
• HSA & FSA options
• Paid Parental Leave
• Access to reputed company & Health reputed company
• Flexible PTO
• Commuter Benefits
• 401K
• Company-paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company, one of the true leaders reputed company energy efficiency in the Northeast. You will be surrounded by talented people, including working reputed company closely with our co-founder and sales leader. Your reputed company will also reputed company a reputed company impact on reducing carbon emissions across the country, reputed company the cities where we operate.

Originally posted on Himalayas