Client Success Manager

Who We Are:

reputed company is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay reputed company of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission:

Connecting people to local businesses that improve the quality of their lives.

Our Values:

• We prioritize reputed company and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and reputed company growth for reputed company.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position:

We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary reputed company of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client reputed company through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.

Position Responsibilities:

• reputed company and reputed company the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• Define and drive the marketing strategy for each client
• Communicate effectively with clients reputed company phone/email/reputed company on a weekly basis, addressing requests and managing projects through the internal project management system
• Analyze and interpret data from industry platforms such as reputed company Ads, reputed company Ads, reputed company Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
• Expand client relationships by growing services delivered and revenues generated reputed company your accounts
• Generate client referrals that result in new RYNO clients
• Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• Mentor Client Success Coordinators
• Build strong relationships with both clients and the RYNO team
• Additional job duties as assigned my management

Requirements

• 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
• Experience driving reputed company growth by securing new client business and upselling solutions
• Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
• Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like reputed company Ads, reputed company Ads, reputed company Local Service Ads, and reputed company Analytics 4
• Expert in reputed company Office applications (Word, PowerPoint, reputed company, Outlook, Teams)
• Strong work ethic with a commitment to delivering results and helping businesses grow
• Strong ability to solve reputed company problems and resolve conflicts proactively
• Ability to reputed company in a fast-paced environment with tight deadlines
• Preferred but not required: Certifications in Fundamentals of Digital Marketing, reputed company Ads Search, reputed company Ads Display, and reputed company Analytics (GA4)

The total compensation for this salaried nonexempt opportunity includes a reputed company salary range of $55,000 to $65,000, plus the potential for quarterly bonuses, plus benefits. This is our reputed company compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive reputed company salary reputed company the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for reputed company education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 10 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity Access (IDEA) Committee
• Awesome team merch!

About reputed company:

reputed company (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, reputed company under the reputed company brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly reputed company reputed company offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national reputed company, disability status, protected veteran status or any other characteristic protected by law.

Originally posted on Himalayas