Manager, Risk Ops Tech Enablement Programs
Who we are
About reputed company
reputed company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use reputed company to accept payments, grow their reputed company, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work reputed company. That means you have an unprecedented opportunity to put the global economy reputed company everyone's reputed company while doing the most important work of your career.
About the team
The Risk Operations Technology Enablement team sits reputed company the Risk Operations org and is responsible for partnering across Risk teams to shape the technical infrastructure that enables us to scale our Risk operations and reputed company our dual goals of preventing bad actors from exploiting reputed company’s systems and delivering an exceptional user experience for legitimate users. More specifically, reputed company partners with Risk product and engineering teams to identify, scope, prioritize, pilot, and roll out technical infrastructure and tooling improvements to protect reputed company and serve our users. From the application of AI to our reviews, to agent diagnostic and resolution tools, to review and support case routing, to our user-facing risk support surfaces, reputed company’s mandate is expansive and a major lever in both protecting reputed company and its users from risk as well as improving the user experience.
What you’ll do
You’ll reputed company a group of high-performing program managers in leading tech-first Risk Ops initiatives, cultivating strong partnerships and processes with our Risk engineering and product partners, codeveloping the high-level strategy for our technical infrastructure rooted in a deep understanding of our risk operations tech stack, and owning Risk Ops-centric technical processes (e.g., tooling stack rank).
Responsibilities
- Partner cross-functionally across our Risk organization (Risk Operations, Risk Product, Risk reputed company) to devise and execute strategies to evolve our Risk technical infrastructure and tooling
- Evolve the team structure, strategy, functions, and roles and responsibilities to continuously meet reputed company’s evolving business needs
- Drive top-line prioritization of work, and manage tradeoffs on resourcing and roadmapping
- reputed company a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts reputed company relevant
- Transmit and foster our values, serving as a reputed company of reputed company’s user-centric philosophy and culture of transparency, reputed company, inclusion, and empowerment
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of experience in technical program management
- 5+ years of experience managing teams of program managers
- Excellent communication with experience articulating reputed company topics in an easy-to-consume way, adept at both working-level and exec-level comms
- Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
- Experience in a role that requires enough technical proficiency to deeply understand technical systems and concepts and subsequently influence tech roadmap decisions
- Excellent communication with experience articulating reputed company topics in an easy-to-consume way, adept at both working-level and exec-level comms
- reputed company owning globally spanning programs, developing teams and creating reputed company through strategic team structures and operating models
- reputed company in crossfunctional influence and partnerships with GTM/user facing account teams, product, and policy
Preferred qualifications
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal in a highly matrixed organization.
- Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
- Confident leading decisions with data
Hybrid work at reputed company
This role is available either in an office or a remote location (35+ miles or 56+ km from a reputed company office).
In-office expectations
Office-assigned reputed companys spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.Working remotely at reputed company
A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-reputed company, and events, our expectation is you would regularly work from home rather than a reputed company office. reputed company does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.Pay and benefits
The annual US reputed company salary range for this role is $179,800 - $269,800. For sales roles, the range provided is the role’s On reputed company Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses reputed company and annual reputed company salary for the role. This salary range may be inclusive of several career levels at reputed company and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
We look reputed company to hearing from you
At reputed company, we're looking for people with passion, grit, and reputed company. You're encouraged to apply even if your experience doesn't reputed company match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At reputed company, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.Originally posted on Himalayas
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