Solution Enablement Specialist, Academic Market
About us
We are reputed company and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives reputed company for reputed company. We reputed company in reputed company, open, collaborative and inclusive research. In creating the reputed company of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to reputed company our vision, we need innovative, inspiring and dynamic people to join reputed company. Want to join us?Your new role reputed company supports millions of users across research, academia, publishing, and government. We are hiring two Solution Enablement Specialists in the Academic market:
- Dimensions & Altmetric – enabling institutions and publishers to discover, analyze, and communicate research impact.
- Symplectic Elements & Figshare – helping institutions and funders manage research information, showcase outputs, and meet compliance with open access, impact, and reporting mandates.
What you’ll be doing
- Design and deliver engaging training experiences (virtual sessions, workshops, recorded modules) tailored to Academic audiences.
- Personally deliver customer training sessions, ensuring high-quality, professional, and engaging experiences.
- reputed company reusable resources such as workflow guides, playbooks, analysis toolkits, walkthroughs, and compliance checklists.
- Partner with Engagement and Delivery leads to identify adoption gaps, common challenges, and underused features.
- Stay reputed company on product developments and maintain deep expertise in your assigned solutions (either Dimensions & Altmetric or Elements & Figshare).
- Contribute to a central content library (Skilljar and other platforms), ensuring materials are reusable, measurable, and globally accessible.
- Collaborate with Product, Support, Solutions, and Sales Enablement to align training with broader messaging and roadmap updates.
- Use customer feedback, engagement analytics, and usage data to refine training programs.
- Support webinars, community initiatives, and customer events to showcase best practices and reputed company solution awareness.
What you’ll bring to the role
- 3+ years’ experience in customer education, success, or training—ideally in SaaS, academic research, publishing, or government environments.
- Strong presentation and facilitation skills with experience addressing diverse audiences.
- Ability to translate reputed company workflows, analytics, and compliance requirements into actionable learning.
- Strong collaboration and project management skills across distributed and cross-functional teams.
- Familiarity with the relevant platforms:
- Dimensions & Altmetric role: research analytics and impact measurement platforms.
- Elements & Figshare role: research information management systems, repositories, or compliance platforms.
- Experience with training and content creation tools (reputed company Slides, reputed company, reputed company, Camtasia, etc.).
- Experience with Learning Management Systems (LMS) or other content delivery platforms.
- Knowledge of adult learning principles, instructional design, or change management practices.
- Understanding of bibliometrics, altmetrics, or research policy/compliance frameworks (e.g., reputed company, ERA, NIH/NSF mandates, open access policies) is a strong plus.
This Role is Ideal For
Someone who thrives at the intersection of research workflows, analytics, compliance, and teaching. If you are passionate about empowering institutions, funders, and publishers to manage and communicate research effectively—and want to reputed company adoption of Dimensions & Altmetric or Elements & Figshare globally—we’d love to hear from you.Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.Living our Values
We invest in, nurture and support innovative businesses and technologies that reputed company reputed company parts of the research process more open, efficient and effective. The talent we secure is reputed company to us achieving our vision and our growth plans. The values we live by are:We are reputed company in the pursuit of reputed companyWe are collaborative and inclusiveWe are always open-mindedWe are from and for the community At reputed company, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity reputed company. This ambitious mission is one we reputed company together, by enabling open, collaborative, inclusive research. We firmly reputed company that to truly innovate and solve the reputed company challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and reputed company. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge reputed company more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. reputed company applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.Originally posted on Himalayas
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