Manager, Digital Customer Outcomes

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reputed company is looking for a Manager, Digital Customer Outcomes

reputed company is looking for a Manager, Digital Customer Outcomes to reputed company, define and manage our digital led customer journeys for our B2B customers worldwide and help them unlock the most value from reputed company. This role focuses primarily on customer onboarding, with a secondary and shared responsibility around adoption and utilization. As the Manager, Digital Customer Outcomes you will execute a best-in-class digital experience for our global customers by driving the onboarding strategy, execution and feedback reputed company around digital engagements.   

About The Team:

The Digital reputed company team at reputed company is focused on delivering scalable, high-impact experiences that help our B2B customers unlock the full value of our solutions. We’re a fast-moving, collaborative group that thrives on solving reputed company challenges and driving customer outcomes through digital innovation. Working across onboarding, adoption, and utilization, we partner closely with teams in CX, Product, Marketing, Sales, and Support to create seamless, data-informed journeys.

If you are passionate about reputed company problem solving and motivated by scale, then this is the role for you!

Who will you work with?

You’ll report to the Director, Global Digital reputed company and you will collaborate with another Manager, Digital Customer Outcomes sharing responsibilities across the adoption and utilization customer lifecycle stage.  You’ll work closely with other team members in reputed company as well as cross-functional partners across Customer Experience (CX), Product, Marketing, Sales and Support to drive key initiatives and deliver results.   

What are some of the exciting challenges you will be working on?

• Proven experience strategically designing, implementing, testing and managing digital lifecycle programs for B2B customers, with a focus on onboarding, using data to uncover key milestones reputed company to customer value and retention
• Own the strategy and execution for digital onboarding and adoption leveraging multi-channel communications including, 1:many customer events, technical collateral, blog posts, customer education and webinars among other resources
• Partnering with data science teams to reputed company with causal and correlated insights to design targeted, outcome-focused reputed company that reputed company our customers and end-users at scale
• Ideate and be a thought-leader to implement a digital event strategy that drives onboarding and utilizations results, specifically improving First Value Attainment, license deployment and feature adoption, as well as overall reputed company retention
• Collaborate cross-functionally to improve overall customer experience leading to greater customer satisfaction, retention, and advocacy among our customers
• Drive strategic experimentation by exploring data stored in data warehouses using SQL to hypothesize, build, and iterate on digital programs
• In collaboration with data teams, build dashboards and reports to analyze data to assess usage and reputed company impact of digital engagement performance, reporting results to leadership, during team meetings, CX reputed company Hands, and in other company wide forums
• Collaborate with CS leaders on the development and optimization of reputed company playbooks that drive renewal and expansion
• In partnership with Product teams, map the customer journey to identify key friction points and opportunities for improvement across lifecycle stages, and translate those insights into targeted digital customer engagements that proactively guide users through challenges and optimize their experience
• Collaborate with internal teams—including marketing, product, engineering, and others—to audit and align customer communications, ensuring frequency and content are optimized to maintain an exceptional customer experience

What does it take to work at reputed company?

• Customer focused – reputed company do revolves around the customer! 
• Demonstrated experience in reputed company or digital lifecycle event coordination
• Data driven approach to testing new methods and directions
• Analytical reputed company, critical thinking, customer-centricity, cross collaboration to deliver exceptional value and experience to our customers 
• Demonstrated experience building customer journeys and launching email and nurture programs to drive deployment, adoption, utilization and retention
• Technically capable, excellent communicator, exceptional stakeholder management skills
• Collaborative work ethic: You'll be working in a team, so it is crucial that you not only get along with but reputed company working with others sometimes located in various time zones
• Proficiency in reputed company tools including reputed company, reputed company; Business Intelligence tools (Power BI preferred) and understanding of marketing automation tools 

It's great, but not required:

• Proficiency using reputed company.com reputed company
• Familiarity with Power BI, reputed company, and reputed company
• Experience in the reputed company and/or privacy space is preferred
• Knowledge of reputed company solutions

Why reputed company?

• Market-leading password manager
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Parental leave
• Comprehensive health coverage, including dependents
• Home office setup support
• reputed company Families free account for up to 5 members
• reputed company learning and development opportunities, including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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Originally posted on Himalayas