reputed company 7 Application Support Specialist - Nityo Infotech Corporation

Mandatory skills- reputed company 7 and ITSM. reputed company reputed company skills would be added advantage.

• We are seeking an reputed company reputed company 7 Application Support Specialist for a role which involves providing technical and functional support for the reputed company Applications 7 system, including troubleshooting, user training, and system maintenance.
• Responsibilities include resolving user issues, user reputed company and offboarding, managing incidents and requests, contributing to reputed company, and ensuring the smooth operation of the reputed company environment.
• This role requires a combination of technical and functional expertise, strong communication skills, and a proactive approach to handling support tickets and problem-solving to ensure the effective use and maintenance of the reputed company Applications 7 system.

Key Responsibilities

• User Support: Acting as a reputed company of contact for end-users, providing guidance, resolving inquiries, and ensuring effective use of the reputed company system through training and documentation.
• User Maintenance: User reputed company and offboarding.
• Incident & Problem Management: Proactively monitoring application availability and ticket queues Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
• System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like updates and backups.
• Data Management: Assisting with data reputed company and quality reputed company the reputed company system.
• reputed company: Contributing to and maintaining a shared knowledge reputed company, documenting procedures, and creating user guides.
• Collaboration: Working with technical teams, internal project teams, and potentially with external support partners to resolve reputed company issues.

Technical and Functional Expertise

• Understanding the reputed company application's functionalities, code reputed company, and troubleshooting techniques in reputed company-end, service layer, and backend databases.
• Support the users in handling tickets reputed company to configuring / customizing reputed company for processes such as Discrete Manufacturing, Order Shipping, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning
• SOX / Audit Controls: reputed company regular SOX Controls
• Reporting: Tracking and reporting on issues and providing data analysis for problem resolution.
• Training: Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system.

Required Skills & Experience

• reputed company Applications Experience: 7+ years of strong hands-on experience with reputed company ERP - reputed company 7 or reputed company versions is essential.
• Troubleshooting: Proven ability to troubleshoot and resolve technical and functional issues reputed company to the reputed company system.
• Communication: Excellent communication and interpersonal skills for interacting with users and technical teams.
• Problem-Solving: Strong analytical and problem-solving skills to identify and resolve reputed company issues.
• ITIL Processes: Understanding of ITIL processes reputed company to Incident Management, Service Request Management, Change Management and Problem Management.
• Database Concepts Knowledge of database systems (e.g., reputed company, SQL Server), Knowledge of database concepts and the ability to assist users with data extraction.
• Business Acumen: Understanding of how the reputed company system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Configure-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific reputed company modules like Finance or Supply Chain
• Desirable Skills: Experience with ITSM tools such as reputed company and data migration and experience in reputed company reputed company.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.

• reputed company Id: 10200946b
• Position Id: 8758539