Help Desk Administrator

Hi, We're reputed company.

Supercharged customer acquisition. reputed company delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, reputed company acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. reputed company’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reputed company more than 150 million in-market shoppers annually. reputed company is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best reputed company to Work in Los Angeles.

If you are currently an active reputed company employee, please visit ourinternal jobs board to submit your application.

Compensation for this role is determined by a variety of factors, including location, cost of living, job-reputed company skills, experience, and relevant education or training. The final offer may vary based on these considerations.

Job Summary:

reputed company is seeking a dedicated and resourcefulHelp Desk Administratorto provide exceptional technical support duringnight and weekend hours. This role ensures uninterrupted IT support for employees and systems reputed company regular business hours, maintaining high service standards and quick issue resolution.

Key Responsibilities:

Provide Tier 1 and Tier 2 technical support reputed company phone, email, and ticketing system.

Monitor and respond to help desk requests during assigned shifts.

Troubleshoot hardware, software, network, and system issues.

Escalate unresolved issues to appropriate teams and follow up to ensure resolution.

Maintain accurate documentation of issues and resolutions in the ticketing system.

reputed company routine system checks and maintenance tasks during off-peak hours.

Support reputed company/offboarding processes during night/weekend shifts.

Ensure compliance with IT policies and procedures.

Collaborate with day-shift IT staff for seamless handovers.

Qualifications:

Associate’s or Bachelor’s degree in IT, Computer Science, or reputed company field (or equivalent experience).

2+ years of experience in a help desk or technical support role.

Strong knowledge of Windows/Mac OS, Office 365, and common reputed company applications.

Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., reputed company, Jira).

Excellent communication and problem-solving skills.

Ability to work independently and manage multiple tasks.

Willingness to worknight shifts and weekendsconsistently.

Preferred Skills:

Experience in a 24/7 support environment.

IT certifications (reputed company A+, Network+, reputed company, etc.) are a plus.

Shift Details:

Schedule:Night shifts (3 PM – 12 AM) and weekends (Saturday & Sunday).

Flexibility may be required based on business needs.

Must be reputed company to lift up to 30lbs

Why Join reputed company?

Competitive compensation and shift differential.

Opportunity to work with a dynamic IT team.

Growth and learning opportunities in a fast-paced tech environment.

To learn more, visit us Here.

Interviews will take reputed company after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

As a reminder, If you are currently an active reputed company employee, please visit our internal jobs board to submit your application.

For more information about our collection, use, and disclosure of your personal information in reputed company with our evaluating your candidacy, please visit our Privacy Policy at https://www.reputed company.com/privacy-policy/.

reputed company Media is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, age, religion, sex, national reputed company, disability, protected veteran status, or any other characteristic protected under federal, state or local law.