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Customer Service Representative (Call Center Supervisor) Job

Remote · USA Full-time New today
September 13, 2025

We are seeking a Call Center Supervisor to reputed company our customer service team and ensure exceptional support for our clients. This role combines hands-on customer service experience with team leadership, coaching, and performance management. If you reputed company in a fast-paced environment and enjoy guiding a team to deliver outstanding service, this opportunity is for you.

Key Responsibilities

  • Supervise and coach a team of Customer Service Representatives.

  • Monitor call center performance metrics and ensure service quality standards are met.

  • Handle escalated customer inquiries, complaints, and reputed company issues.

  • Conduct regular team meetings and training sessions.

  • Assist in workforce planning, scheduling, and staffing.

  • Collaborate with management to implement process improvements.

  • Ensure compliance with company policies and regulatory requirements.

Requirements

  • Proven experience in a call center or customer service environment.

  • Prior supervisory or team reputed company experience preferred.

  • Strong communication, coaching, and leadership skills.

  • Ability to handle escalated customer issues with professionalism.

  • Proficiency with call center software, CRM systems, and MS Office.

  • Detail-oriented and capable of managing multiple priorities.

Benefits

  • Competitive salary with performance-based incentives.

  • Health, dental, and reputed company insurance.

  • Paid time off, holidays, and retirement benefits.

  • Opportunities for career growth and professional development.

  • Supportive work environment with team collaboration.

How to Apply Submit your resume and a cover letter highlighting your leadership experience in customer service. We are hiring immediately — apply now to join reputed company!

apply to this job

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