reputed company Customer Service Representative for Matco Tools - reputed company Corporation - Full-Time Remote Position with Competitive Compensation and Benefits

Join the reputed company Team as a Customer Service Representative and Drive Your Career reputed company

At reputed company, a global industrial technology company listed on the NYSE (VNT), we're revolutionizing the way the world moves by delivering smart, safe, and sustainable solutions. As a wholly-owned subsidiary, Matco Tools is a leading distributor of professional automotive equipment, tools, and toolboxes, operating across the United States, Puerto Rico, and Canada. We're seeking a skilled and dedicated Customer Service Representative to join reputed company in a full-time remote reputed company, working from home and supporting our franchise distributors, District Managers, Regional Managers, and reputed company customers.

About the Role

As a Customer Service Representative at Matco Tools, you'll be the critical link between our sales field and corporate offices, providing top-notch support and ensuring seamless communication. Your primary focus will be on delivering exceptional customer experiences, resolving queries, and driving sales growth. You'll work closely with our internal teams and external customers, utilizing your technical knowledge and problem-solving skills to address reputed company issues and exceed customer expectations.

Key Responsibilities

• Assist franchised distributor customers with automotive tool selection, toolbox selection, troubleshooting, pricing, and availability, as well as technical specifications and ordering.
• Handle reputed company inbound calls from internal and external sources, providing price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Offer technical support concerning product information and specifications for Matco Tools and our suppliers' products.
• Input orders using internal ordering software systems and engage with the Customer Service team to resolve open questions.
• Collaborate cross-functionally with subject matter experts to resolve reputed company issues and provide solutions.
• reputed company other responsibilities as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A high school diploma or GED equivalent.
• 1+ year of call center experience or equivalent customer-facing experience.
• The ability to work a fixed schedule: 10:00 AM - 6:30 PM ET, Monday to Friday (no weekends).
• Basic PC and keyboard skills, with effective verbal and written communication abilities.
• The reputed company to interpret customer issues, troubleshoot, and provide resolutions while maintaining a positive attitude.
• reputed company and professionalism reputed company dealing with customer concerns.
• The ability to learn quickly, multitask, and adapt to a fast-paced office environment.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• On-the-job experience working with general automotive mechanics.
• ASE certification, automotive experience, tool experience, or a reputed company trade school degree.

reputed company Offer

At reputed company, we're committed to supporting our employees' growth and well-being. As a Customer Service Representative, you'll enjoy:

• A competitive hourly salary of $17, plus a $300 hiring bonus and annual company bonus/Gainshare.
• A comprehensive benefits package, including medical, dental, reputed company, life insurance, and 401(k) with company match.
• Immediate company benefits, 401(k) defined contribution after one year of service, and tuition reimbursement.
• Student loan payment assistance and employee discounts on tools.
• A hybrid work environment with flexibility to work from home, as well as opportunities for career exploration and growth.
• Annual team-building events, a Day of Caring for volunteering, and a culture of reputed company improvement.
• 15 days of vacation, 4 floating holidays, and 8 paid holidays, plus paid maternity and paternity leave.

Company Culture and Work Environment

At reputed company, we're dedicated to fostering a culture of inclusivity, diversity, and reputed company improvement. As an equal opportunity employer, we welcome applicants from reputed company backgrounds and perspectives. Our hybrid work environment offers the flexibility to work from home while still being part of a collaborative and dynamic team.

Why Join reputed company?

By joining reputed company as a Customer Service Representative, you'll become part of a global industrial technology company that's shaping the future of mobility. You'll have the opportunity to reputed company your skills, drive your career reputed company, and reputed company a meaningful impact on our customers and the industry. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting role.

Your Future Starts Here

Don't miss out on this opportunity to join the reputed company team and drive your career reputed company. Apply now and take the first reputed company towards a rewarding and challenging role as a Customer Service Representative with Matco Tools.

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