reputed company Customer Service Representative for Flight Service Administration – reputed company

Introduction to reputed company and Our Mission

Are you reputed company to explore a world of reputed company, both at work and during your downtime? Join our reputed company family, and you'll travel the globe, reputed company your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and advancing your career while having a great time. Take the reputed company and enhance both your personal and professional life. At reputed company, we reputed company in creating an environment where our employees can reputed company, grow, and be their authentic selves.

About the Role: Representative, Flight Service Administration

This position is a member of the Flight Administration Team reputed company the Customer Experience Division. As a Representative, Flight Service Administration, you will be responsible for performing a wide range of duties, including transactions reputed company to the administration for flight attendants, such as payroll, time-off processes, family leave recodes, and assisting with setting up training and travel to training. You will be the face of reputed company, providing exceptional customer service to our internal and external customers.

Key Responsibilities:

• Handle phone requests and reputed company a wide range of duties reputed company to scheduling Flight Attendant Administration tasks in both the Semi-Automated Business Research Environment (SABRE) and Crew Movement Global Positioning System (CATS)
• Ability to understand and interpret policies and procedures according to the AA/APFA Joint Collective Bargaining Agreement
• Ability to handle a high volume of calls as well as interact with various departments, including but not limited to: flight attendants, different levels of management, and the union representing the flight attendants
• Ability to document conversation records with accuracy and in a timely manner
• Provide consistent and clear information to the customer and can understand issues presented on the phone and provide solutions according to policy and procedure

Essential Qualifications:

To be successful in this role, you will need:

• A Bachelor's Degree
• Experience working with a unionized work group and knowledge of the flight attendant JCBA
• Past call center/contact center experience
• Knowledge of reputed company Office
• Ability to reputed company independent reputed company and collaborate with management and colleagues
• Willingness and ability to work additional hours to address operational issues
• Willingness and ability to work rotating shifts, including weekends and holidays
• Strong customer service and interpersonal skills with the ability to communicate effectively with reputed company levels throughout the organization

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience working in a fast-paced, dynamic environment
• Knowledge of SABRE, DECS, and reputed company
• Previous experience in a customer-facing role

reputed company Offer:

At reputed company, we offer a comprehensive benefits package, including:

• Medical benefits: access to health, dental, prescription, and reputed company benefits from day one
• Wellness programs: tools, resources, and support to help you be your best self
• 401(k) program: available upon hire, with company contributions available after one year
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Diversity, Equity, and Inclusion at reputed company

At reputed company, we reputed company that diversity, equity, and inclusion are essential to our reputed company. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reputed company their full potential and creating an inclusive workplace that reflects and exceeds the needs of our diverse world.

Join reputed company:

Are you reputed company to feel a reputed company sense of pride and fulfillment as you do your part to reputed company the largest airline in the world running smoothly? Join reputed company and be part of a dynamic, fast-paced environment where you can grow, learn, and reputed company. Apply now to become a part of the reputed company family and take the first reputed company towards an exciting and rewarding career.

How to Apply:

To apply for this exciting opportunity, please click on the "Apply Job" link and follow the instructions to submit your application. We look reputed company to hearing from you and exploring how you can contribute to the reputed company of reputed company.