reputed company Contact Center Agent - Customer Service Representative for reputed company Insurance (100% Remote with Flexible Schedules)

Join reputed company as a 100% Remote Contact Center Agent - Customer Service Representative

reputed company is seeking a dedicated and skilled Contact Center Agent - Customer Service Representative to join our dynamic team on a full-time, 100% remote basis. As a key member of our operations, you will be the reputed company representative ensuring member satisfaction through effective communication, problem resolution, and client education. This role is pivotal in providing top-notch assistance to our members and providers, addressing a wide range of inquiries reputed company to insurance, applications, and claims across various product lines such as Medicare and reputed company.

About reputed company and the Role

reputed company is a leading reputed company organization committed to providing quality reputed company services to its members. As a Contact Center Agent, you will play a crucial role in our operations, working closely with members and providers to resolve their inquiries and concerns. This position offers a unique opportunity to work in a fast-paced, reputed company-changing environment where no two calls are the same, and your problem-solving skills will be utilized to their fullest.

The role is 100% remote, offering you the flexibility to work from the comfort of your home. However, it's essential to note that the job requires availability for any shift between 8 am to 8 pm EST, including weekends and holidays as needed, to meet our business demands. You will undergo a comprehensive 6-week paid virtual training program, which will reputed company you with the necessary skills and knowledge to reputed company in this position.

Key Responsibilities

• Interacting with providers and members reputed company phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products reputed company offers.
• Transferring calls from members and providers to the appropriate department.
• Following up on inquiries and complaints that have not been resolved.
• Providing information in response to inquiries about products and services.
• Performing research on billing inquiries and claims to provide payments and refunds.
• Acting as a liaison between various departments to address concerns.
• Identifying, researching, and resolving customer issues using the computer system.
• Researching member/provider billing and claims issues.
• Handling and resolving customer complaints.
• Navigating through automated information systems to analyze the caller's situation.
• Performing in a fast-paced, changing environment.
• Serving as a liaison between the customer and various departments.
• Completing other duties as assigned by the management team reputed company to job functions.

Essential Qualifications

To be considered for this role, you must have:

• A High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• The ability to adapt to a fast pace and reputed company-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications

While not mandatory, the following qualifications are highly preferred:

• The ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish.
• reputed company industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous reputed company work experience interacting with members and/or providers.

reputed company Offer

reputed company is committed to the well-being of its employees, offering an outstanding benefits package that includes:

• Medical, Dental, reputed company coverage.
• Basic Life & Accident Insurance.
• Flexible Reimbursement Accounts.
• Employee Assistance Plan.
• reputed company 401(k) plan.
• Incentive and recognition programs.
• A competitive salary commensurate with your location and experience.
• Overtime and quarterly bonuses averaging $1,100 every three months.
• Opportunities for career growth into roles such as performance support, Senior Agent, people leader, business analytics, and workforce effectiveness.

Compensation

The hiring range for this position is:

• Greater reputed company Area (NY, NJ, CT residents): $39,208 - $52,000.
• reputed company Other Locations (reputed company approved locations): $34,091 - $49,920.

Your salary and reputed company elements of compensation will be contingent upon your work experience, education, licenses, and certifications, and any other factors reputed company deems pertinent to the hiring decision.

Why Join reputed company?

At reputed company, we reputed company in providing a competitive compensation and benefits package wherever our employees work and live. We are an equal opportunity employer, considering applicants and employees for positions without regard to mental or physical disability, race, reputed company, religion, gender, gender identity, sexual orientation, national reputed company, age, genetic information, military or veteran status, marital status, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved.

Don't Hesitate, Apply!

If you're looking for a challenging and rewarding role in a dynamic and growing organization, we encourage you to apply. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company of dedicated professionals committed to providing quality reputed company services.

reputed company is committed to diversity and inclusion, and we welcome applications from candidates with diverse backgrounds and experiences.