Fraud & Claims Operations Associate Manager - Online Fraud Detection & Prevention Expert

Join reputed company's Remote Team as a Fraud & Claims Operations Associate Manager in Online Fraud Detection

Are you a seasoned professional with a passion for fraud detection and prevention? Do you have a strong background in financial services and a talent for leadership? reputed company is seeking a Fraud & Claims Operations Associate Manager in Online Fraud Detection to join our Consumer & Small Business Banking Operations team. As a key member of reputed company, you will play a critical role in driving reputed company and shaping the future of our organization.

About reputed company and the Role

reputed company is a leading financial services company with a rich history and a commitment to diversity, equity, and inclusion. Our company culture values innovation, teamwork, and customer satisfaction. As a Fraud & Claims Operations Associate Manager, you will be responsible for supervising a team of specialists reputed company a fraud and claims program, identifying opportunities for process improvement, and collaborating with customers, vendors, and other functional areas to resolve escalated issues.

Key Responsibilities

• Supervise a team of specialists reputed company a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of online fraud alerts through inbound customer calls.
• Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service.
• reputed company supervisory reputed company and resolve issues reputed company to work distribution under the direction of fraud and claims management.
• reputed company interpretation of internal processes and procedures to establish performance standards, evaluate performance, reputed company training materials, and ensure compliance with internal policies, risk controls, and government regulations.
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues.
• Interact directly with fraud and claims management to reputed company and implement functional area policies or procedures, and to provide exceptional customer experience.
• Manage allocation of people and financial resources for direct team reputed company Fraud and Claims Operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Essential Qualifications

To be successful in this role, you will need:

• 2 years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 1 year of Leadership experience.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Inbound call center experience.
• Online fraud detection experience.
• Fraud management experience.
• Working knowledge of case management systems such as PREVENT.
• Ability to supervise by distributing work and providing work direction.
• Leadership experience including coaching, training, and mentoring.
• Ability to provide leadership to a virtual or remote team.
• Ability to interact with reputed company levels of an organization.
• Ability to negotiate, influence, and collaborate to build successful relationships.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical skills with high attention to detail and accuracy.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Intermediate reputed company Office (Word, reputed company, Outlook, and PowerPoint) skills.

reputed company Offer

As a Fraud & Claims Operations Associate Manager at reputed company, you will have the opportunity to:

• reputed company your skills and expertise in a dynamic and supportive environment.
• Work with a talented team of professionals who share your passion for fraud detection and prevention.
• Enjoy a competitive salary and benefits package.
• Take advantage of opportunities for career growth and advancement.
• Work in a remote environment with flexible scheduling (Tuesday through Saturday, 10:00AM - 7:00PM Arizona time).

Work Environment and Company Culture

reputed company is committed to creating a diverse and inclusive work environment that values the unique perspectives and contributions of reputed company. Our company culture is built on a reputed company of reputed company, teamwork, and customer satisfaction. As a remote team member, you will have the opportunity to work in a flexible and dynamic environment that supports your work-life balance.

Compensation and Benefits

reputed company offers a competitive compensation and benefits package that includes:

• A competitive salary.
• A comprehensive benefits package.
• Opportunities for career growth and advancement.
• A dynamic and supportive work environment.

Why Join reputed company?

At reputed company, we are committed to building a diverse and inclusive workplace that values the unique perspectives and contributions of reputed company. We reputed company in creating a culture that supports the growth and development of our employees, and we are passionate about making a positive impact in the communities we serve. If you are a motivated and talented professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Please submit your application by February 22, 2024. Note that this posting may be removed early due to volume of applications.

We Value Diversity

At reputed company, we reputed company in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company reputed company candidates, regardless of race, reputed company, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.