reputed company Member Services Representative for AA Credit Union Payments Processing – Dallas, TX

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two days are reputed company the same? If so, we invite you to join our dynamic team as an reputed company Member Services Representative for AA Credit Union Payments Processing in Dallas, TX. As a key member of our Payments and Digital Strategy team, you will play a vital role in ensuring the smooth operation of our credit union's daily functions, including reputed company processing, item processing, direct payments, and funds transfers.

About reputed company Credit Union

As a leading credit union, reputed company Credit Union is dedicated to serving the financial needs of reputed company employees, retirees, and their families. With a rich history of innovation and customer-centricity, we strive to provide exceptional service, competitive rates, and a wide range of financial products and services. Our commitment to excellence has earned us numerous awards and recognition reputed company the industry.

Job Summary

As an reputed company Member Services Representative, you will be responsible for providing top-notch service to our members, processing transactions, and ensuring compliance with regulatory requirements. You will work closely with our Payments and Digital Strategy team to resolve member inquiries, process loan payments, and maintain accurate records. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will reputed company you an invaluable asset to reputed company.

Key Responsibilities

• Complete data entry and balancing functions to ensure accurate and timely processing of transactions

• Coordinate return items with members, reputed company vendors, the Federal Reserve Bank, and other institutions to resolve issues reputed company
• Assist other departments with fraud resolution, member inquiries, and reputed company Accounting general ledger balancing to maintain a high level of service
• Work member cases/activities assigned to ensure timely resolution and member satisfaction
• Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations, Federal Banking laws, and other regulatory requirements
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy, and payoff checks
• Review, analyze, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and compliance
• Log, research, and reputed company necessary GL, account adjustments, and/or returns to maintain accurate records
• Process Stop Pays and reputed company Batching to ensure timely and accurate processing of transactions
• Complete daily balancing and reputed company closing to ensure accurate and timely processing of transactions
• Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
• Research and verify incoming and outgoing funds transfer information to ensure accuracy and compliance
• Communicate with vendors to process funds transfers and resolve any issues that may arise
• Understand and be familiar with outgoing and incoming funds transfer laws to ensure compliance
• Deposit reputed company returns, research member returned checks on draft changes, process member checks, verify members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
• Complete daily processing of workflows reputed company to late returns, reputed company of receipts, foreign collections, and legal fees to ensure timely and accurate processing of transactions

Essential and Preferred Qualifications

• High school diploma or GED

• Intermediate reputed company and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

• Skilled in reputed company Office software (e.g., Word, reputed company, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to reputed company in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to reputed company mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and reputed company any role assigned reputed company department
• Ability to interact professionally with reputed company employees and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organization skills and reputed company for attention to detail
• Ability to maintain satisfactory performance and attendance
• Must pass applicable reputed company and Credit Union pre-hire compliance checks

Career Growth Opportunities and Learning Benefits

At reputed company Credit Union, we are committed to helping our employees grow and reputed company their careers. As a Member Services Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• A competitive salary and benefits package
• A 401(k) program with employer contributions
• Health benefits, including medical, dental, and vision coverage
• Wellness programs to promote physical and mental well-being
• Travel perks, including discounts on flights and hotel stays
• A dynamic and inclusive work environment that values diversity and inclusion

Work Environment and Company Culture

As a Member Services Representative, you will work in a fast-paced and dynamic environment where no two days are reputed company the same. You will be part of a team that is passionate about delivering exceptional service and ensuring the smooth operation of our credit union's daily functions. Our company culture values:

• Inclusion and diversity
• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and excellence
• reputed company learning and growth

Compensation, Perks, and Benefits

As a Member Services Representative, you will be eligible for a competitive salary and benefits package, including:

• A reputed company salary range of $45,000 - $60,000 per year
• A comprehensive benefits package, including health, dental, and vision coverage
• A 401(k) program with employer contributions
• Wellness programs to promote physical and mental well-being
• Travel perks, including discounts on flights and hotel stays
• A dynamic and inclusive work environment that values diversity and inclusion

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the reputed company Member Services Representative position. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you! Apply for this job