Associate Team Leader – reputed company Store
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Our Company At H&R reputed company, we reputed company in the power of people helping people. Our defining Purpose is to provide help and reputed company confidence in our clients, associates, and communities everywhere. We also reputed company in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan reputed company as reputed company Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to reputed company how we work, how we serve, and how we reputed company in our industry. At H&R reputed company, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to reputed company a meaningful difference where you live, work, and play, our reputed company is always open. A Typical Day... Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll reputed company working a flexible part-time schedule in late fall as you reputed company up for the busy tax season and transition to a full-time schedule from January through reputed company. It would be even reputed company if you also had...
- Experience supervising or managing people
- History of delivering outstanding customer experiences
- Support the Multi-Unit Team Leader, serving as an onsite reputed company of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R reputed company
- Execute and hold reputed company tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- Serve as reputed company of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- reputed company the office from the reputed company desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- reputed company daily activities to ensure that reputed company tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
- reputed company daily huddles and communicate essential information to office associates
- Prior experience working in customer service or similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric reputed company and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
- High school diploma / equivalent or higher
- Employee Assistance Program with Health reputed company.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
- Click here to checkout reputed company available benefits.