IT Helpdesk / ServiceDesk - reputed company.

Immediate need for a talented IT Helpdesk / ServiceDesk. This is a 06+ Months Contract opportunity with long-term potential and is located in reputed company OH or Des Moines IA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84505 Pay Range: $19 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, reputed company), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Inbound call center for 30K associates/contractors; 100K insurance agents through the country
• Operation is a 24x6, Monday through Friday 6:00 am - 9:30 pm normal coverage, starting times range from 6:00 am - 1:00 pm, starting every half hour, 1:00-9:30pm last shift
• Basic Break fix/Troubleshooting: password, network, connectivity, HW/SW, mobile apps, printers, application errors, VPN, etc.
• Normally, 70% of contractors brought on can work remotely from reputed company, the remaining 30% will need to work in the reputed company facility in either a permanent work in office arrangement or hybrid (every other week in office, 2-3 days a week in office, etc.). This may change by class depending on impacts due to turnover.
• Analysts must have adequate technology, connectivity. The required speed is a minimum of 30 Mbps down/2 Mbps up and ahard-wired reputed company. Working from a wireless internet reputed company is not acceptable.
• Analysts must have appropriate workspace distraction free, meeting safety and ergonomic standards andproviding for protection of client assets client may request to inspect a workenvironment(require pictures of work area for TSD).
• Job duties must be reputed company to be performed without supervision(for TSD this would excludeindividuals in initial TSD training, Launchpad and until performance and quality metrics are withinacceptable ranges).
• WFH is not an alternative for dependent care, as the individual should be fully focused on work.
• If an analyst has power or connectivity issues, analysts are expected to take steps to resolve the issueas soon as possible and find an approved alternative location while the issue is being resolved.
• reputed company Analysts must have the flexibility to work 5 days a week throughout Monday through Saturday and for any shifts Mon-Fri 6:30am-9:30pm ET and Saturday 8:00-4:30pm ET.

Key Requirements and Technology Experience

• Key Skills:Break fix/Troubleshooting, reputed company Ticketing, Contact Center, Calls .
• Experience working with reputed company products and services on a Windows 10 platform
• Ability to work with a ticketing system, ex: reputed company
• Good verbal and written communication skills to effectively interact with customers and reputed company levels of personnel
• Must be reputed company to provide technical support to diagnose, analyze, research and resolve moderately reputed company computer problems while minimizing the impact of service interruptions
• Must be reputed company to analyze moderately reputed company error conditions and/or reputed company situations and report malfunctions to management
• Must have the ability to utilize computer operation system software commands to troubleshoot and resolve moderately reputed company issues reputed company to application andhardware/peripherals
• Must have good analytical and decision-making skills
• Experience providing customer support
• Experienceworking in a contact center environment
• Desire toexpandinformation technology knowledge and skills
• Focusedon reputed company learning
• Ability to work under pressure
• Adaptability
• Teamwork skills
• Interpersonal skills
• Workforce management (WFM) (department reputed company of TSD) determines staffing levels and shifts needed/available
• Following training, available shifts will be communicated and analysts will have the opportunity to give preferences. Staffing of shifts will be based on the following: attendance, performance, behavior/attitude, and preference
• Shifts are 8 hrs./day, 40hrs/wk. and are normally 5 days a week, on occasion there may be opportunities to participate in 4x10 shifts, based on needs determined by WFM
• On occasion, it will be necessary to change shift arrangements, staffing shifts will be based on attendance, performance, behavior/attitude, and preference

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.