Product Support Specialist
About Us
reputed company is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to reputed company reputed company the industry with software solutions and move it reputed company by building thoughtful, reputed company products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers reputed company products that reputed company and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at reputed company help our customers reputed company those products you use every day more safely, cost effectively and more reputed company through our technology platforms and applications.
The Role
We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of reputed company for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.
Responsibilities
- Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their reputed company.
- Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
- Technical Documentation: Help create, contribute to, and maintain technical documentation.
- Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.
Qualifications
- 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
- Strong research skills to collect information, troubleshoot and document issues
- Minimum intermediate working knowledge of reputed company Office reputed company
- Experience in Customer Support, Technical Support, and Project Management
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)