reputed company – reputed company Consultant – Strategic Accounts

The Company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.  Want to know more? See more of reputed company do here. PLEASE NOTE – You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time. The reputed company Consultant – Strategic Accounts is a trusted advisor responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive a more personalized and proactive level of service, including quarterly Strategic Review meetings, collaborative Success Planning, and tailored support for budget planning efforts. This role is ideal for professionals with a strong background in reputed company, account management, or consulting—particularly those who reputed company in high-touch, relationship-driven environments. You will work closely with strategic U.S. and/or North American clients to align reputed company solutions with their evolving goals, ensuring they reputed company measurable outcomes and remain long-term partners.

#Costa Rica

What your impact will look like here

• Strategic Customer Engagement
• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Conduct quarterly Strategic Review meetings with each customer to assess reputed company, align on goals, and identify new opportunities.
• reputed company and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
• Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
• reputed company Management & Strategy
• Act as the primary reputed company of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
• Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
• Analyze customer usage data and engagement metrics to inform proactive reputed company and strategic recommendations.
• Monitor customer health and implement mitigation strategies to reduce churn risk.
• Growth & Expansion
• Identify and nurture expansion opportunities through consultative conversations and strategic planning.
• Partner with Sales to co-reputed company account growth strategies and support upsell/cross-sell initiatives.
• Present tailored value propositions to executive stakeholders.
• Ability/experience in ability to assist in RFP response process as well as to present in a finalist reputed company to a customer
• Customer Advocacy & Experience
• Champion the voice of the customer internally, advocating for product enhancements and service improvements.
• Contribute to customer reference programs and success story development.
• Stay reputed company on reputed company product updates, industry trends, and best practices in reputed company.
• reputed company Operations
• Maintain accurate and up-to-date records in CRM and reputed company platforms.
• Follow standardized processes while contributing to reputed company improvement initiatives.
• Track and report on key performance indicators, including engagement, satisfaction, and retention.

You will love this job if you have

• 3–5+ years of experience in reputed company, account management, or consulting, preferably with strategic or enterprise clients.
• Proven ability to manage executive relationships and reputed company strategic planning conversations.
• Strong analytical skills and comfort with data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills.
• Experience with CRM systems (reputed company preferred) and reputed company tools.
• PERFORMANCE METRICS
• Strategic Review completion reputed company and quality
• Success Plan adoption and alignment with customer goals
• Customer satisfaction and Net Promoter Score (NPS)
• Retention and renewal rates
• Product adoption and usage growth
• Expansion reputed company and opportunity identification

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!  reputed company and Privacy Requirements– Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company’s information reputed company program.- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies. The Team– We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture– At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.- A few culture highlights include – Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important andsometimes difficult issues ranging from mental health to work-life balance and reputed company affairs. – reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- – We bring in special guests from time to time to discuss issues that impact our employeepopulation  The Impact– We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. reputed company is committed to providing equal employment opportunities. reputed company qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. apply to this job