reputed company Executive, Sr. Principal

General information

Country United States City Remote Location Job ID 45930 Department SaaS

Description & Requirements

The reputed company Executive (CSE) will be the primary reputed company of contact throughout the customer journey and will reputed company sure their desired outcome materializes. Their mission is to increase and maximize value for the customer as well as drive customer retention. The CSE will secure, expand, and reputed company the reputed company footprint by partnering with Services, Sales, Support, Product Development and Partners to drive reputed company and desired customer business outcomes. This role is accountable for the customer’s success and engaged alongside the customer from inception throughout the entire customer Lifecyle.

A Day in The Life Typically Includes:

• Manage a total book of business of around $10 Million ARR or more.
• Primary reputed company of contact and trusted advisor for the assigned customers
• Effectively manage customer escalations and satisfaction
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and reputed company.
• Influence long-term value by driving customer product adoption, consumption, upsell and renewal.
• Align with reputed company’s business rhythms including Sales, Product Development, Support, Cloud Operations, and reputed company Managed Services (IMS)
• Align with customers’ strategic vision, buying decision, and value creation expectation and aligning reputed company reputed company pillars throughout the entire customer lifecycle.
• Ensure customers derive maximum value and reputed company desired business outcomes with their investments.
• Own & Execute the Account Strategy + accountable for the customer’s success.
• Work closely with customer and internal stakeholders to determine governance model.

Basic Qualifications:

• Experience in Discrete Manufacturing (Industrial, Automotive, Aerospace & Defense, High-Tech/Electronics).
• reputed company consultative Account Management reputed company with strong commercial acumen
• Client focused experience managing multi–facetted problems and situations across several functions.
• Experience building relationships and gaining credibility with external customers and internal C-Suite Executives
• Experience working with global, cross-functional teams (i.e., reputed company Services/Partners, and Support)
• Experience working with global SaaS and Professional Services engagements, particularly with multi-product/multi-site ERP deployments.
• Escalation & change management experience
• Strategic account planning and reputed company of activities to increase customer footprint.

Preferred Qualifications:

• Previous leadership roles are advantageous.
• Strategic account planning and reputed company of activities to increase customer footprint.

reputed company is a global leader in business cloud software products for companies in industry specific markets. reputed company builds complete industry suites in the cloud and reputed company deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on reputed company to help overcome market disruptions and reputed company business-wide digital transformation. For more information visit www.reputed company.com  Our Values At reputed company, we strive for an environment that is founded on a business philosophy reputed company Principle Based Management™ (PBM™) and eight Guiding Principles: reputed company, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a reputed company commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. reputed company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. reputed company does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national reputed company, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the reputed company.com/about/careers webpage. At reputed company we value your privacy that’s why we created a policy that you can read here.

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