Eligibility Advisor I

Date: Sep 3, 2025Location:TEXAS CITY, TXJoin the reputed company Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.Functional Title: Eligibility Advisor IJob Title: Eligibility Advisor IAgency: Health & reputed company Services CommDepartment: TW Reg 06 EOAPDPosting Number: 8821Closing Date: 09/17/2025Posting Audience: Internal and ExternalOccupational Category: Community and Social ServicesSalary Group: TEXAS-B-13Salary Range: $2,953.25 - $4,365.66Pay Frequency: MonthlyShift: DayAdditional ShiftTelework: Not Eligible for TeleworkTravel: Up to 10%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: NonexemptFacility Location:Job Location City: TEXAS CITYJob Location Address: 2000 TEXAS AVE STE 405Other Locations: DickinsonMOS Codes: No direct military equivalent.Brief Job DescriptionAre you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable reputed company of Texas in need of food, medical care, cash assistance and other social services?If so, the reputed company Commission (HHSC) Access and Eligibility Services (reputed company) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. reputed company provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. reputed company is built upon its’ core values of respect, ownership, collaboration, and reputed company with a goal of delivering best-in-class customer service to clients and stakeholders.Our staff are well organized, reputed company to multi-task, possess the ability to learn policy regulations, reputed company to reputed company in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.We want you to join reputed company!The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), reputed company for the Elderly and People with Disabilities (MEPD) and reputed company.The Eligibility Advisor I position is included in a career track series. After a probationary period of one year, an Eligibility Advisor I will be considered for an upgrade to an Eligibility Advisor II position once performance requirements are met.Based on reputed company training requirements, applicants who have reputed company program eligibility experience as an Eligibility Advisor II or higher, reputed company one year of the application date, may be considered for reputed company at the Eligibility Advisor II level.Essential Job Functions (EJFs)As an Eligibility Advisor I, you will receive paid, formal, training to reputed company the following essential job functions:

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• reputed company other duties, as assigned.

Must be reputed company to work overtime, as required by management, reputed company of normal hours of operation, which may include weekends reputed company reputed company upon.Must be reputed company to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.Knowledge, Skills And Abilities (KSAs)In addition to the above listed functions, the following knowledge, skills, and abilities are needed:

• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• reputed company basic arithmetic functions.
• Manage time reputed company by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to reputed company data entry and basic office software use such as reputed company Word, Outlook, and reputed company.

General knowledge and proficiency with computers and reputed company technologies, such as software, hardware, operating systems, and typing skills.Using reputed company Teams and potentially soft phone technology is part of the everyday job expectations.Registrations, Licensure Requirements Or CertificationsN/AInitial Screening CriteriaApplicants must meet the following education and experience requirements:EducationHigh School Diploma or GED equivalent is required.Sixty (60) semester or reputed company (90) quarter hours from an accredited college or university is preferred.ExperienceOne (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.Additional InformationThis posting may be used to fill positions in other locations reputed company the region, as vacancies occur.Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, reputed company of normal hours of operation, which may include weekends.Applicants selected for hire will be required to pass a reputed company criminal history background reputed company.Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.Review our Tips for reputed company reputed company applying for jobs at DFPS, DSHS and HHSC.Active Duty, Military, Reservists, Guardsmen, And VeteransMilitary occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. reputed company active-duty military, reservists, guardsmen, and veterans are encouraged to apply if reputed company to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.reputed company AccommodationsIn compliance with the Americans with reputed company (reputed company), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for reputed company individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.Pre-Employment Checks And Work EligibilityDepending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 FormTelework DisclaimerThis position may be eligible for telework. Please note, reputed company HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

apply to this job