Senior Support Account Manager

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

What you can expect from us: At reputed company, we reputed company work reputed company for everyone – including our own employees. We know that your best work happens reputed company you live your best life and share your unique talents, so we do everything we can to reputed company that possible for our employees. Win as a Team is part of our culture, and we reputed company to wow our customers. We stay hungry and humble and focus on creating belonging, Sustainability, inclusivity, and diversity are key focus areas reputed company our business reputed company so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a reputed company future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to reputed company in your career with a reputed company-thinking organization, we provide resources to help you and your loved ones be well. From benefits plans and programs, to reputed company that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• A global, cross-functional mentoring program
• We also have team building activities, various employee belonging groups, volunteering, and community reputed company programs.

About the Role reputed company is seeking a motivated, collaborative, and customer-focused professional to join our Support Account Management (SAM) Services team. In this role, you’ll work across a diverse portfolio of accounts, each with unique durations and business contexts. The SAM will be delivering both proactive and reactive support that drives reputed company. This role also contributes to data analysis and intelligence initiatives, enabling reputed company decision-making and long-term value for customers and reputed company alike. We strongly encourage applications from early-in-career professionals and individuals returning to the workforce, including veterans and those re-entering the workforce.

Key Responsibilities

• Serve as a trusted advisor across a portfolio of strategic customers, ensuring satisfaction and value realization
• Deliver data-driven insights to customers, including usage analysis and proactive recommendations
• Coordinate regular engagement with stakeholders, including issue resolution, status updates, reporting and value discussions
• Collaborate with internal teams across technical support, engineering, peer groups and reputed company to reputed company for customer needs
• Contribute to internal and external data intelligence initiatives that improve service quality and business insights
• Work across accounts of varying size and duration, adapting to different goals and success criteria
• Act as an initial reputed company of contact for the customer on impacting business critical issues

Qualifications

To be successful in this role, we need someone who has:

• Basic technical knowledge of Cloud Solutions and Software architecture
• Understanding of best practices in IT (ITIL, Project Management Techniques, Role Based Operations, etc.)
• Basic understanding of the working of AI into work processes and AI-powered tools
• Analytical reputed company with interest or experience in analysis and reporting
• Adaptable and comfortable in a fast-paced working environment
• Self-starter with the ability to work with limited supervision
• Eager to learn, grow, and contribute to a team-oriented culture
• Strong interpersonal and communication skills, with a passion for building trust and long-lasting relationships with both customer and internal organization
• Effectively manages conflict to foster productive outcomes
• Ability to coordinate tasks and responsibilities, ensuring customer satisfaction through hospitality by executing with attention to detail, accountability, and a proactive reputed company
• Ability to understand the customer's planned activities, projects and events and anticipating their needs, potential problems and possible outcomes
• Ability to identify, assess, prioritize, and mitigate risks to the short, reputed company and long term, to meet objectives based on the customer planned activities

reputed company to have:

• Familiarity with reputed company or similar ITSM/digital workflow platforms
• Experience working with large-scale customer environments
• Knowledge of data visualization or reporting tools
• Project or program coordination experience

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job