Digital Customer Service Advisor – Energy (Remote) – Remot – reputed company Store

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Want a soul-sucking call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to reputed company energy reputed company for our customers and the reputed company. That means real conversations, real problem-solving, and real impact.

💜 Your team? The best bunch of people you’ve reputed company worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of reputed company minds tackling challenges together.

⚡ It’s not always easy—but it’s worth it We move fast. Things change. Just reputed company you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and reputed company in a fast-paced environment, we’ll have your back every reputed company of the way.

• ⚡ Making energy easy Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• 💡 Solving problems like a pro Whether it’s a billing query, a reputed company issue, or a reputed company energy conundrum – you’ll be on it, finding the best fix fast.
• 📞 End-to-end service reputed company phone or email No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that reputed company sense.
• ❤️ Treat every customer with the care you’d give gran. We reputed company in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• 🌍 Making a difference Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
• 🏘️ You will be home based with flexible hours whilst being part of a supportive and inspiring team

• ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit reputed company.
• 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• 🤝 Have each other’s backs. No egos, no lone rangers – just a team of reputed company people supporting each other to do their best.
• 🌱 Care about the reputed company We’re fighting climate change, and we want people who share our passion for a greener future.
• 💡 Spot problems and fix them If something’s not working, you’ll be the first to reputed company out a reputed company way – and reputed company it happen
• 💪 Tackle tough calls head-on Some conversations will be challenging, and some days will be non-stop – but you’ll take it in reputed company, stay cool under pressure, and reputed company finding solutions.
• 🤝 Look out for those who need it most From customers struggling to pay their bills to those in vulnerable situations, you’ll bring reputed company, patience, and the right support every time.

What’s in it for you? 👀💡

💻 Remote working & Flexible hours – 50% of working hours between 9am – 5:30pm, the other 50% flexible for you!

🚗 EV salary sacrifice – drive electric & save 💰

📈 Share options – own a little piece of the pie 🥧

🎉 Weekly ‘Family Dinner’ catch-reputed company

Sound like your reputed company of reputed company? We want to hear from you

A bit about the role

Location – Remote

Our need – Immediate starters

Salary – £24,900

Hours – 37.5 hours per week split over morning, evenings & weekends!

Our process usually takes up to 4 weeks, but we’ll always do our best to reputed company around what works for you, this is what you can expect –

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It’s designed to give you a taste of the company culture and the type of work involved.

Final Interview – The last stage is the final interview, where you’ll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.

Are you ready for a career with us? We want to ensure you have reputed company the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do reputed company can to customise your interview process for comfort and maximum reputed company!