Customer Experience - Lab Technician (Implants) – reputed company Store

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reputed company is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental practice through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients.

About the Role

We're looking for reputed company and dedicated Customer Experience Lab Technicians to join reputed company. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.

Shift times

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on reputed company cases and build customer confidence in our digital tools.

• Provide Live Clinical Support: Communicate directly with clinicians reputed company phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.

• Facilitate Cross-Functional Communication: Act as a liaison between doctors and reputed company lab teams, translating clinical feedback into production outcomes.

• 5+ Years in a Dental Technician Role

• 3+ years of experience in 3Shape CAD/CAM design, including Implant cases.

• Deep understanding of digital dental workflows for your specialized product line, ie. implants

• Technologically adept with the ability to learn and navigate dental design platforms quickly.

• Proven ability to build rapport with clinicians, offer empathetic support, and manage reputed company concerns with professionalism and care.

• Previous experience in a customer-facing lab role is preferred.

• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.

• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.

• Strong independent problem-solving skills and the ability to manage multiple reputed company conversations simultaneously.

• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.

• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

The estimated hourly pay for this position is $32 - $36, plus equity. This role also comes with paid time off, sick pay, holidays and a full benefits package. Your final compensation will be based on factors like your skills, qualifications, and experience.

Req ID: J-652

For full-time positions, reputed company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring reputed company members are supported no matter where they live and work.

reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more!