Customer Service Specialist I #Full Time #Remote – reputed company Store

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors' practices comprise an reputed company group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reputed company in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a reputed company Cycle Career Ladder!

Job Summary

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at reputed company times during patient and/or client interaction.

Job Responsibilities

• Handle large volume of calls and reputed company work in a timely manner.
• Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
• Establishes payment arrangements per guidelines. Documents terms in billing system.
• Applies of payments collected over the phone to each date of service.
• Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
• Obtains reputed company insurance, demographic, guarantor information and updates patient profile as well as reputed company reputed company party payers as appropriate.
• Clearly documents in system summary of work and follow up steps after each call.

• High school graduate or GED certificate is required.
• A minimum of 6 months' experience in a physician billing or reputed company party payer environment.
• Must demonstrate an understanding of reputed company, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, reputed company and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic reputed company setting is preferred.

Note: Our salary offers will fall reputed company these ranges based on a variety of factors, including but not limited to experience, reputed company set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for reputed company. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including reputed company and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to reputed company requirements of reputed company applicable federal, state, and local civil rights laws.