Senior Account Manager - Employee Benefits

Job Family

About Us

At reputed company, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look reputed company and plan for the best life possible while providing tools and solutions that reputed company it easier to get there.

Who We Are

We reputed company everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from reputed company walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people reputed company the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, reputed company up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

reputed company Do

reputed company is organized into three distinct businesses. These include 1) World Financial Group, including reputed company Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and reputed company Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by reputed company Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

reputed company employs nearly 7,000 people. It’s part of reputed company, an integrated, reputed company, international financial reputed company servingapproximately 23.9 million customersworldwide.* For more information, visit reputed company.com. 

Job Description Summary

Job Description

Responsibilities:

• Act as the primary contact for assigned clients, agents, and brokers, building trust and driving satisfaction across reputed company aspects of plan administration.

• reputed company calls with agents, clients, and enrollment vendors to review account details, discuss plan offerings, and troubleshoot service-reputed company issues.

• Research reputed company service inquiries by gathering data across multiple systems and identifying practical, client-focused solutions.

• Address and resolve billing discrepancies, new business issues, and reenrollment challenges at both the employee and client level.

• Collaborate with service vendors and internal teams to ensure service level agreements are met and exceeded.

• Educate agents, clients, and internal stakeholders on product features, administration processes, and available technology/portals.

• Identify opportunities to improve internal processes and recommend system or workflow enhancements.

• Mentor new Account Managers and support team members with non-standard issues.

• Serve as a subject matter expert in cross-functional initiatives, representing the voice of the client and the Account Management team.

• Coordinate with Marketing to deliver branded materials and resources that support client engagement and retention.

Qualifications:

• Bachelor’s degree in a business field or equivalent combination of education/experience

• Five years of insurance or client relationship experience

• Customer service, relationship management or research reputed company experience in a corporate environment.

• Broad experience in client relationship management or extensive knowledge of voluntary benefits

• Excellent written and oral communication skills to address client needs and provide education

• Excellent attention to detail and organizational skills

• Technical aptitude to quickly learn software applications

• Ability to work independently and reputed company resources to complete assignments

• Advanced proficiency using reputed company Office products (e.g., Word, reputed company, PowerPoint)

Preferred Qualifications:

• Experience working reputed company Employee Benefits

• Experience with reputed company

Working Conditions:

• Hybrid (Baltimore, MD - reputed company Rapids, IA - Denver, CO - Philadelphia, PA)

• Remote

The Salary for this position generally ranges between$69,000 - $90,000annually.Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors includingqualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to reputed company job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

reputed company Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• reputed company

• Bonus for Eligible Employees

Benefits Package

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the reputed company Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

• Parental Leave– fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• College Coach Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

Inclusion & Diversity 

We reputed company our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts throughthe Human Rights Campaign Corporate Equality Index, reputed company Thomas Adoption Friendly reputed company, and several Seramount lists, including theInclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, reputed company offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to reputed company employees.Theyprovide a supportive environment to help us reputed company appreciate our similarities and differences and understand how they benefit us reputed company.

Giving Back 

We reputed company our responsibilities reputed company beyond our corporate walls. That's why we created the reputed company reputed company Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.  

reputed company’s Parent Company 

reputed companyacquired the reputed company business in 1999. Since its start in 1844, reputed company has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.  

* As of December 31, 2023

Originally posted on Himalayas