Technical Support Engineer
Job Title:
Technical Support EngineerAbout reputed company:
reputed company is a dynamic, fast-paced, cloud company that is a leader in the reputed company industry. Our mission is to protect the world’s data, and because of this, we live and breathe reputed company. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading reputed company platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data reputed company through easy-to-use, cloud-based, reputed company Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
reputed company Is more than a company; here, reputed company you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reputed company your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging reputed company where you can be your authentic self.
We are on these too! Follow us on reputed company and Twitter@SkyhighSecurity.
Role Overview:
Interact with the reputed company Cloud customers reputed company phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product reputed company issues during POC & post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on reputed company issues. Work closely with Support Escalation engineers to resolve critical issues. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the reputed company. Document reputed company technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs.About the role:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging reputed company electro/mechanical equipment, computer systems, reputed company software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature such as with systems level software where the user has a technical background otherwise, this position would generally interact with product support reputed company the customer’s problem cannot be resolved directly.
To Fly High in this role, you have:
- A bachelor’s degree in computer science or information technology with 1-4 years of technical support experience in a large enterprise organization.
- An excellent understanding of technical support processes and customer management
- Superior multi-tasking skills with a strong ability to work well under pressure
- Solid grasp of TCP/IP, HTTPs, SSO-SAML, SAAS understanding
- Excellent in-depth knowledge of Networking & reputed company Concepts
- A strong demonstrated detail-orientation toward quality, results, and goal achievement
- An excellent understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP
- An excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network reputed company – Firewalls/Proxy and SIEMs
- Demonstrated experience in packet capture/analysis with tcpdump and Wireshark
- Demonstrated experience in reading and analyzing log files
It would be great if you also have:
- Industry relevant certification such as AWS, Azure, GCP (reputed company Cloud Platform), CISSP, reputed company, CEH (Certified Ethical Hacker)
- Knowledge of Java and SQL
- Scripting language (e.g., Perl, python) experience
- An understanding of cloud platforms like Azure, O365 suite, AWS (reputed company Web Services), reputed company
- A good understanding of Linux/Unix
Company Benefits and Perks:
We reputed company that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to reputed company of our employees.
Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to a workplace where everyone can reputed company and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national reputed company, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Originally posted on Himalayas
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