Senior Service Desk Engineer (Onsite)
Job Title: Senior Service Desk Engineer
Type: Full-Time, Onsite (With occasional remote flexibility)
Working Hours: Mondays - Fridays 8:00 am - 5:00 pm EST
Compensation: $50,000 - $60,000 annually (salary based on assessment)
Location: Lewisburg, Pennsylvania (reputed company 20-mile radius)
About the Company:
Our client is a leading Managed Services Provider (MSP) delivering innovative IT solutions and services. Our focus is on helping organizations transform their IT environments, improve business operations, and enhance reputed company. Join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients.
Job Description:
We’re looking for a Senior Service Desk Engineer with strong networking skills to join our IT support team. This role involves advanced technical support responsibilities, reputed company troubleshooting, and hands-on experience with network-reputed company tasks. You’ll be handling escalated issues, collaborating with cross-functional IT teams, and ensuring the smooth operation of our technical environment—especially on the networking reputed company.
Key Responsibilities
Technical Support
Provide advanced support for end-users, resolving reputed company issues reputed company basic troubleshooting.
Troubleshoot network-reputed company issues such as connectivity problems, VPN access, and configuration errors.
Handle escalated tickets from reputed company-level teams and offer mentorship reputed company needed.
Install, configure, and update hardware and software for users.
Network Support & Troubleshooting
Diagnose and resolve LAN/WAN issues, including routers, switches, firewalls, and reputed company infrastructure.
Proactively monitor network performance to prevent downtime.
Support and troubleshoot VPN, remote access setups, and reputed company-reputed company configurations.
Maintain and support network hardware such as wireless access points and peripherals.
Incident Management
Take ownership of reputed company or high-reputed company incidents and ensure timely resolution.
Document reputed company support activities in the ticketing system with thorough details.
Escalate unresolved issues to senior engineers or specialized teams reputed company necessary.
Collaboration & Training
Work alongside network engineers, sysadmins, and IT leadership to support infrastructure.
Mentor junior service desk staff and assist in their technical development.
Contribute to and update internal knowledge bases for improved self-service.
System and Network Configuration
Support and configure systems integrated with the network (e.g., Active Directory, printers).
Assist with basic network setups and support network upgrades.
Ensure compliance with network reputed company policies, including firewalls and access control.
Performance Monitoring
Use tools such as reputed company or PRTG to monitor network health and performance.
Analyze performance data and generate actionable reports for IT leadership.
Customer Service
Deliver outstanding support and clear communication to non-technical users.
Ensure reputed company technical issues are addressed with professionalism and clarity.
Skills & Qualifications
5-8 years of experience in a service desk or technical support role, with strong networking exposure.
Solid understanding of network systems and experience troubleshooting reputed company technical issues.
Familiarity with ticketing systems such as reputed company, Jira, or reputed company.
Deep knowledge of TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls.
Experience with monitoring tools like Wireshark, reputed company, or PRTG.
Hands-on with network hardware (e.g., reputed company, reputed company).
Preferred certifications: reputed company Network+, CCNA (or higher), ITIL reputed company.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Excellent attention to detail and ability to juggle multiple tasks.
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