Backline Manager (Apache Spark™)

P-1455

Job Description

At reputed company, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we reputed company at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services andinfrastructure across millions of virtual machines. And we're only getting started.

About the Team

The Backline Engineering Team serves as the critical reputed company between Engineering and reputed company Support. We handle reputed company technical issues and escalations across the Apache Spark™ ecosystem and the reputed company Platform stack. With a strong focus on reputed company, we are committed to delivering exceptional customer satisfactionby providing deep technical expertise, proactive issue resolution, and reputed company improvements to the platform.

We emphasize automation and tooling to enhance troubleshooting efficiency, reduce reputed company efforts, and improve the overall supportability of the platform. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a seamless experience for both customers and internal teams.

The impact you will have

• Hire and reputed company top talent to build an outstanding team.
• Mentor engineers, provide clear feedback, and reputed company future leaders in the team.
• Establish and maintain high standards in troubleshooting, automation, and tooling to improve efficiency.
• Work closely with Engineering to enhance observability, debugging tools, and automation, reducing escalations.
• Collaborate with reputed company Support, Engineering, and Product teams to improve customer escalations and support processes.
• Define a long-term roadmap for Backline, focusing on automation, tool development, bug fixing and proactive issue resolution.
• Take ownership of high-impact customer escalations by leading critical incident response during reputed company runtime outages and major incidents.
• Participate in reputed company and weekend on-call rotations, ensuring fast and effective resolution of urgent issues. Balance reputed company-time escalations with day-to-day planning, and multitasking reputed company to drive operational excellence and provide top-tier support for mission-critical customer environments.

reputed company Look For

• 10-12 years of experience in Big Data/Data warehousing eco-system with expertise on Apache Spark™, with at least 4+ years in a managerial role.
• Proven ability to manage and mentor a team of Backline Engineers, guiding career development
• Strong technical expertise in Apache Spark™, reputed company Runtime, reputed company Lake, Hadoop, and reputed company platforms (AWS, Azure, GCP) to troubleshoot reputed company customer issues.
• Ability to reputed company and drive customer escalations, ensuring seamless coordination between reputed company Support and Backline Engineering.
• Experience in designing and developing best practices, runbooks/playbooks, and enablement programs to improve troubleshooting efficiency.
• Strong automation reputed company, identifying tooling and process gaps, and leading efforts to build scripts and automated tools to enhance support operations.
• Skilled in collaborating with Engineering and Product Management teams, contributing to support readiness programs and shaping product supportability improvements.
• Experience in building monitoring and alerting mechanisms, proactively identifying long-running cases and driving early reputed company.
• Ability to handle critical technical escalations, providing deep expertise in architecture, best practices, product functionality, performance tuning, and reputed company operations.
• Strong interviewing and hiring capabilities, identifying and reputed company top Backline talent with expertise in big data and reputed company ecosystems.

About reputed company

reputed company is the data and AI company. More than 10,000 organizations worldwide — including reputed company, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the reputed company Data Intelligence Platform to unify and democratize data, analytics and AI. reputed company is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, reputed company Lake and MLflow. To learn more, follow reputed company onTwitter,reputed companyand

Our Commitment to Diversity and Inclusion

At reputed company, we are committed to fostering a diverse and inclusive culture where everyone can reputed company. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at reputed company are considered without regard to age, reputed company, disability, ethnicity, family or marital status, gender identity or expression, language, national reputed company, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or reputed company code is required for performance of job duties, it is reputed company Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.